The Children's PlaceReviews of childrensplace.com

I would give them 0 if I could. Placed an order and it said apply for a credit card and you will automatically receive 30% off at checkout. Applied it said congratulations you were approved your discount will automatically be applied at checkout. Showed me what my new balance would be but when I checked out the 30% was not taken off. I emailed them immediately because their customer service center is closed on weekends. Gave them 5 days to respond.....no answer. Called and they refuse to credit me back the difference. Told me they will give me a coupon for next time. There won't be a next time. I sent everything to my son directly because they live 2 hours away. Bought everything my grandson needs now because I was supposed to get 30% off. This is false advertising, they do not stand by their own advertisement. They told me to go return everything and repurchase it. I will return everything and never purchase anything from them again. Buyer beware!!!!

Horrible customer service. They sent my order in 2 different packages. I receive the first one, but the second one I never received. It states it was delivered. USPS was really no help either. Children's Place keeps giving me automated responses and nobody picks up their customer service line. I went into the store, also no help. I have contacted customer service 4x now, getting the same exact automated response. Will never order with them again.

I paid extra to get my purchase into for Easter. Paid more for the shipping than for the two dresses. Then I receive an email saying my package would not only arrive a day late, but delivered on the free shipping date. Customer service was no help, claimed they couldn't recall the package since I no longer wanted it due to it's lateness. They can recall a package, we ship thousands packages a week via UPS and we recall all the time. It's not that they couldn't help, the simply wouldn't. I will NO LONGER buy from them. Not worth it.

So there is good deals, I only purchase clothes on sale from their online store. Usually comes fast. No issues. I noticed several times refunds and then refund reversals with a few cents difference of the original order... which, whatever. However I just spent about 100$ on 2T shorts, t shirts &sandals for summer and for each charge they've charged me twice, the double charges being within 50 cents or less. Its been 4 days and I'm still waiting to be refunded the extra charge and this makes me uncomfortable. I did not authorize this, they did not inform me when purchasing that they would do this and it makes me nervous. No other online merchant does this. Its not an authorization hold, its a processed transaction and a refund reversal however there is no refund. When I make a purchase, I don't expect to be charged double whether temporary or not. I'm a single mom on disability, and this is very inconvenient for me especially this month as my sons birthday is April 8 (today April 1). Seriously, can you guys not do this in one transaction? I feel highly deterred from dealing with this company again. This just does not make sense, nor does their explanation of it. The bad reviews make it worse.

I placed 2 orders (one from Childrens Place and the other from Sugar & Jade) that were shipped together. My package is lost and customer service refuses to help resolve my issue with reordering. I spent a total of 2 hours on the phone getting nowhere. The first attempt to contact them I was told to wait 10 days since the last package scan and call back. I waited the necessary time frame and was asked to wait another week which is unacceptable at this point. The website allows me to request a refund, but for reshipment at no cost to me it instructs me to request a refund and reorder the items or call customer service for assistance. I wouldn’t have a problem with this except I used a $5 reward on one order and a $10 promo code I received via text message on the other order. By requesting a refund, I lose the $15 promotional credits. Customer service refused to help me reorder because rewards and promo codes can’t be reissued. They also said if I reorder the same items, they can’t manually apply the discounts as a refund. I should NOT legally lose promotional value since this is not a return and I am just trying to get the same items I ordered. I earned the reward and the $10 text promo shouldn’t be wasted because of items not received which is not my fault. All of their direct competitors provide far superior customer service in situations like this! Childrens Place does not care about customer satisfaction or retention for that matter. Customer service is located in Columbia and the agents including a supervisor and manager I spoke with basically read from a script in a robotic way without helping. I messaged on Facebook and sent an email in hopes of receiving assistance with placing my reorder, but have not received a response. What is the point of outsourcing an entire department that does not even come close to fulfilling the expectation of what customer service is??

Will constantly Flag and cancel orders that are legit. No wonder the company was involved in a lawsuit . They shady practices are undeniable. How are they still open I have no idea. This company needs to be boycotted.

BY FAR THE WORST CUSTOMER SERVICE EVER! IT TOOK SO MANY EMAILS AND PHONE CALLS JUST TO TALK TO SOMEONE. I WAS MISSING AN (ONE) ITEM FROM MY ORDER. THEY DIDNT EVEN REACH OUT TO ME OR REFUND MY MONEY RIGHT AWAY. IT WAS MY TIME THAT WAS TAKEN AWAY, WHY DONT COMPANIES CARE ABOUT THEIR CUSTOMERS ANYMORE. THEN THEY DONT CARE TO GO ABOVE AND BEYOND TO MAKE IT RIGHT SO YOU CONTINUE BEING THEIR CUSTOMER? THESE BIG CORP. DO NOT CARE. I WISH I COULD CARE LESS AT MY JOB BUT GUESS WHAT....I CANT AND I WONT BECAUSE I CARE ABOUT EVERY SINGLE PERSON I CARE FOR. THIS COMPANY SHOULD BE SHAMED. NEVER AGAIN WILL I MAKE THIS MISTAKE....SHOP LOCAL OR WHERE YOU KNOW THEY CARE ABOUT THEIR CUSTOMERS. LUCKY THEY GET 1 STAR, I'D GIVE THEM ZERO STARS

Horrible its literally Christmas tomorrow and my package was so post be delivered to my home but instead they sent to a UPS store where it said for days and I didn't realize it until I start wrapping gifts that missing items and now I'm a day to late and they sent my package back but they delivered half a and now my kids won't have they Christmas present and their is nothing I can do and I won't be able to get those items. Then I called children place and told them what happen and all they can do is return the money I don't want the money I won't my items and to have them sent back out but all they can do is return my money I will be closing my account.