Chic SoulReviews of chicsoul.com

The clothes are expensive and look like they were made in a sweat shop. I put a review on their page stating this exact review and they deleted it. This company is a scam! The clothes look amazing and chic online but garbage in person. Please save your money and shop somewhere else!

I have ordered several times from Chic Soul. Their clothes are super cute and good quality. Some items are a bit pricey, but they offer frequent discounts and sales...you just have to be on the lookout. I find that their clothes run one size smaller than I normally wear. Returns are not easy. Buyer beware...you can only return an item for store credit, no refunds! And, they do not offer exchanges...you have to return an item (paying to ship) and then reorder (once again, paying for shipping). I used a discount code to order a sweater that was too big. I returned it, and sent a couple of emails to inquire about reusing the discount code to repurchase (in time for a trip). But, I never got a response.

I can't believe all of these negative reviews! I hate it when complaints are unjustified. First of all, this company is NOT based in China- it is in Auburn, AL. The clothing is a little pricey but it is cute, stylish and quality fashion for plus size women which is not always easy to find so totally worth the price in my opinion. I've never had a problem with fit. Each peice tells you what size the model is wearing and gives her height and #size, and even if the garment has stretch or not. Everything I've ever ordered has arrived quickly and usually with coupon codes to use with my next purchase which is pretty nice. For those complaining about the return policy, it is clearly stated on their website for anyone who takes the time to look. And if you are not doing your due diligence and research concerning what you purchase then it's your own fault. I love Chic Soul and will support their small business whenever I can.

Received as a gift and were too large. Tried to return. Rep was rude. Wanted to return and get $ back on card it was purchased on. They showes me where in microscopic letters they onlynreturn in store credits. NEVER ORDER FROM HERE.

This Company does not care about Customer Service. I received a pair of shoes that were damaged and they wouldn’t refund my money. They sent me a gift card instead. I’m not even a plus size I’m a size 8. Very disappointed!

Relatively happy with items purchases. Disgusted by the 135.14 bill for duty, fees, pst, etc. I would be advised as a Canadian, think twice about ordering from this Company. My clothing purchases were around 200. I feel ripped off.

I Purchased two maxi dresses and a top from Chic Soul this summer, they looked so nice on the website! The amount of the items were way above average, but I used AfterPay payment was not a problem. The problem was even though they were in my size, none of the items fit properly. I have not worn a single piece I received from them yet. When I called to exchange or return, I was told I needed to pay to send the items back. I refuse to do that. So I took the loss and donated the clothing. Even now, the items shown on the site are really nice, but never again will I order from them.

I'm actually really surprised at all of the negative reviews. I've ordered maybe a dozen pieces off of this site over the last 6 months and liked everything. I didn't have any issues with sizing or quality. I've mistakingly ordered cheap clothes from a Chinese site before and Chic Soul is NOTHING like that. I've never had to return anything so I can't speak for the return policy.