Chic SoulReviews of chicsoul.com

Shipping was excellent but the quality of the clothing is poor especially for the price. The clothes looked really cute online and I debated on purchasing because of the price. Most of the items did not fit. Some where way to small and some to big. I am definitely regretting purchasing especially since they do not offer refunds only gift cards. I will be sending all my items back because of them not fitting and hopefully find something that will.

This is a nightmare experience for me. I never received my order, I waited over 3 weeks and nothing. I called my bank to report the charge. We never shop here again.

Omgomg! I’ve ordered and am still waiting, I’m in Saskatchewan, CANADA. What was everyone’s experience with delivery times?

I just made my first purchase, cute clothes, but very pricey but I ordered anyway as I am heading back to work. I based the size I ordered on what size the model is and what size she is wearing. Everything I just received is too big. Now I have to send it all back and wait for a gift card to reorder. Looking at the website, many of the items I wanted in the smaller size are not available. So they send me a gift card, until I can find something I like and hope they have it in the right size, but only for a year and then they keep it all. They need to have at least an exchange policy. I am so frustrated, I will reluctantly use my gift card and then I will NEVER order from Chic Soul again.

This is by far the worst experience I’ve ever encountered shopping online.The clothes is really cute and the fact that they cater to plus size is great because it’s hard to find cute clothes. I just don’t feel the price of the garments is justified. The quality of the clothes is hit or miss. I have a sweater that was fifty five dollars and it’s held up good. I also purchased a cute sleeveless top and one wash the threading came undone and it’s not wearable.all i was trying to do is get my money back i went on the facebook and i found this company HELPLINE number which is nine one nine nine three nine two five fopur four on the same day i have contacted the cutsomer service team and they help me out return and refund my issue was resolved ALL CLOTHES MADE IN CHINA!!!

I bought a shirt and the system didn’t update, so it went to the wrong address. I had to speak to 2 people the first time before I got a manager, the manager assured me it payment would go back to my card. 2 days later it wasn’t processed, so I called and I got someone who did not speak English and refused to let me speak to a manager. Completely disappointed with this company, will not order again from them

Won't order again. Color of dress did not look like what photo on website looks like. Sizing very inconsistent. Can only return items for a gift card and you have to pay for return shipping. If items were cheaper, I wouldn't care but they are a bit pricey.

I've been a customer since 2017 and I've had zero problems with this company that is based in Auburn, Alabama. The clothes are amazing and great quality. They don't shrink in wash and I always get compliments. The shipping is always fast and efficient. I honestly don't understand the bad reviews. The clothes are priced the way they are because it's a boutique, not Walmart. The sizes are a little off especially in the jeans but honestly all the places I've shopped at are like that. The return and exchange is a little difficult but I understand why. Some customers seriously abuse the return policies at department stores so I can imagine it's the same for online boutiques.