Chick Fil-aReviews of chick-fil-a.com

I was let down by the customer service at the Chick-fil-A location in Mira Mesa, San Diego, CA 92126. On several occasions, my orders were incorrect. I reached out to the manager, Taylor, who acknowledged the oversight and offered me a reward of 12 chicken nuggets. When I returned days later to redeem my reward, I ordered a large fries, a spicy chicken sandwich, and a large strawberry lemonade. However, when I got to the window, the young man scanned my reward but charged me $26. I knew this was incorrect, as the total should have been around $16. When I pointed this out, he began to argue with me. I refused to engage in a dispute, and Taylor came over to assist. She asked me to come inside for clarification. Once inside, she handed me the 12 chicken nuggets. It seems Taylor needs to improve her leadership skills; instead of apologizing for her employees' mistakes and the overcharge, she displayed an attitude. This was an unfortunate experience at Chick-fil-A, unlike any I have encountered elsewhere. I hope both the owner and customers take note of the issues at this location.

Went to their establishment in Roblox. Absolutely DESPICABLE service. First the junior accused me of eating the food when I did not receive it. When I asked for a manager she left. When the new junior came in I asked for 10 water bottles and she said she can't do that and left. I am now alone and thirsty in the Chick Fil-a.

What happened to chik filet, they really are terrible now!! They used to be fast on orders, they used to have a great website, wonderful customer service, etc, its all bad now! I got a free sandwich but you have to work for NASA in order to claim the free thing! I clciked on everything on their site and nothing worked, which makes me wondwer why they even send it out! Then i decided just pay full price and its almost impossible to screw up their sandwiches, pickles or no picklers, butter on bread or not. i ordered no butter and i got extra butter! Lastly fill out the survey telling them the screw up and do they offer to give you a new item, no, they just say we will tell the person responsible...wow..really down hill now....

I have long admired the business model and advertised values of this company. I love that they try to hire polite, respectful and respectable kids and teach them to treat customers appropriately. I want to support a business with their objectives. While I don’t find their food as fantastic as all the raves, to me it is good but extra salty, the spicy is too spicy and it is expensive, but it is a nice alternative and their salads are good. However, I am finished with them and here’s why. 1. Their lines are difficult to maneuver and stretch into a major road blocking it both ways. 2. You cannot see the menu until too late but there is a long line of cars so you feel pressure to expedite the process. But there are questions or changes and errors. (Not everyone, always wants to order ahead online.) I’ve never had any confusion or errors when ordering fast food burgers, sandwiches or tacos etc. elsewhere. 3. Quite some time ago I was placing a family order. After I stated all the items I needed, the young man made a suggestion for an alternative that was available in response to a question I had asked earlier and then he rearranged items into “meal deals”. That was fine and should have actually slightly reduced my cost, however it got messed up and I was charged twice for the things I originally ordered individually but were then placed into “meal deals” meaning I paid for the “deals” AND the same items separately even though I was not adding items, he was simply moving items in my list. Also I was charged for an item that was first ordered but then changed to something else. It wasn’t that they put these extra items in my order, they merely CHARGED me for the items twice and the deleted item. FYI It does no good to call a local franchise owner. He either doesn’t care! or has no authority??? I called headquarters and was told I’d be sent gift cards to make up for the mess up. 4. Fast forward a long time. We do not order fast food as often as maybe many do, but we have been back a bunch of times. Most times my husband picks up, sometimes I do. I changed out of my big purse and haven’t been carrying as many cards or “stuff” so I’ve ended up paying each time and hadn’t used my gift cards. Tonight I tried!! I remembered to take them with me. Oops! They aren’t for an amount of $. They are only good for certain items. So I have to quick decide which card can I use for what. Only this one will work. NO! They are expired!!!! And the poor kid with only authority to touch buttons on an iPad couldn’t care less. A gift or card that expires is nothing!!! All companies know that a huge percentage of gift cards are never redeemed. That’s why they love to use and sell them. Customer loses! Bottom line…..I won’t be back! There are dozens of restaurants within a block.

Went to Chick-fil-A, and my sandwich was smaller than I remembered. The chicken was dry, the fries were lukewarm, and they forgot my sauce—aka the main reason I came. Great service, but sadly, kindness doesn’t make my meal taste better. 🍗💔

There was no one at the drive thru to take our order (double line), so we waited to place an order at the window - 15 minutes later and only 3 cars in front of us. When we did get to the window, the employee wanted to argue with us, saying 'yes there is someone taking orders outside'. So we placed are order and waited another 15 minutes to get our food, which was wrong. We sent an email to customer service and the only response was, give us another try, and have a sandwich on us. Throwing money or food at someone to make the problem go away doesn't improve things for the next customer!!!

I am very sad my meal had mold I am also sad because my meal was raw I am more sad I tried to take a dump but then a mouse crawl in the bathroom with me and he ran a way I was very scared then I went to get ice cream for the lady at the front said do you what some sprinkles on your ice cream I said no than she yells at me and I was very sad I will never go to chick fall again I still love Mack and cheese for there thank you for you time also like my comment for free vbux It was not a real review ok

Today Monday October 28, 2024 at 9:45am-9:50am this morning I had decided to go to my favorite fast food restaurant Chick-fil-A that’s just 1-2 minutes away from the hotel where I’m staying at for my mobile job. This Chick-fil-A is located in Wilkes Barre Township Address: 989 Schechter Dr Wilkes Barre, PA 18702 I been going to this Chick-fil-A at this location for this past week to eat and work my mobile job instead of staying and working from my hotel room that’s where I’ll usually go and spend most of my day working and being at peace at my favorite fast food restaurant. At approximately 11:40am while I was working my mobile job and on a phone call with someone while deciding what to order for my lunch there for the day i was approached by the owner Jeff Snyder and he proceeded to say the following “you can’t be here all day just sitting here” “Using up all our WiFi “ “You have to order something to eat and go” “unless you’re going to be ordering and eating all day long” I then asked him how do you know I be here all day are you watching me? and Why are you rushing me to order? He then responds “His workers tell him” “Just hurry up and order something” Then he walks off, I was so shocked 😳, lost for words🫢, and disappointed 🤦🏽‍♂️ this had happened to me at my favorite place of fast food. Just wow!😮 I was so disgusted because I was on the phone with someone as this happened and they witnessed and heard everything he had said to me. I felt so uncomfortable being there afterwards i felt so harassed and felt him being very discriminated towards me. My day was just ruined by this so I packed my bag hurried up and ordered my lunch meal to go before he came back and went to eat it in the parking lot in my car I was too uncomfortable to even stay and eat in the restaurant while he was still there keeping an eye on me I couldn’t even enjoy my favorite meal today. I don’t understand if every time I come here to work I always order something while I’m working, I never used their WiFi but even if I did I am a guest and it’s free for the guest to use correct? This is the same owner that preached about treating every guests as a family member on his restaurant walk in wall.