J C.
First Disappointment
I’m writing to express my disappointment with the experience I had at the 1185 Woodstock Rd, Roswell, GA 30075 chick fil a restaurant on July 12th, around 4:45 PM. As a longtime customer who has always appreciated the food and service, I was surprised and frustrated by what occurred. The restaurant was nearly empty, and I was standing by the mobile order/catering pickup area while six employees stood nearby, seemingly unoccupied. Despite making eye contact and waiting patiently for several minutes, no one acknowledged me. After about three minutes, I was left with no choice but to raise my voice and ask, “Can someone come over here and help me?”—which I regret having to do, as it’s not how I like to communicate. The lack of attention and basic courtesy was both disappointing and out of character for your team, based on all my previous visits. I hope this feedback helps reinforce the importance of attentiveness and professionalism, even during slower hours. I look forward to returning soon and seeing the level of service I’ve always come to expect.


