Chick Fil-aReviews of chick-fil-a.com

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every week and never had a problem. Now it's nothing but.

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-a are planning on opening restaurants in London next year. Food was meh ….. lattice fries were dry. Don’t think I’ll be visiting the London outlets!

First timer here at a Chik Fil A, at Detroit Metro Airport #6107. To start, it was credit only! I should have walked away as I want to use CASH. I ordered a meal, I guess to call it...sandwich, fries, drink. I asked for coffee. At least the server was honest, said it wasn't fresh, been sitting since morning, and asked if I wanted an iced coffee instead. I said sure. ( tho curious how I can get iced and not hot coffee) But I wasn't informed it would be additional $3.51 charge. Or they could have credited me the price of the included drink, or small up charge for the iced coffee, but why? It was coffee, cream and ice. Food was pretty good for fast food, tho expensive. I wanted to leave a review, as mentioned on the receipt, but only able to do so to scan the box code (QR?), which I don't use, know how, or care to know how. Strike 1....payment method. Strike 2...coffee / silent upcharge. Strike 3...difficult to leave a review

I enjoyed the food. It was overpriced but good. Would probably eat here again.

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids menu, fast food is expensive, a little attention to detail would be great, other than the it's my pleasure tag line

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased two Chicken Biscuit breakfasts and the Chicken Biscuit I received was pitiful! The chicken filet was so thin, it looked like it had been intentionally pounded flat (as for scallopine) and perhaps pulled from another breast piece. I wish I'd photographed it and had a ruler with me, because I don't want to exaggerate, but the thickness of the filet looked to be somewhere between 1/4" to only 1/3" thick! To be able to taste it, I pulled it from the biscuit to eat it. The biscuit had some kind of 'off' flavor, too. The only reason for a 3-star rating today is because of the delightful and helpful staff. I don't doubt that they would have replaced the sandwich had I asked, but I didn't want to have to wait to be served again. This complaint is really directed toward whomever is managing their kitchen at that location; a paltry filet of that measly size and thickness should never have made it onto the grill for a sandwich in the first place! Somebody should be watching closely to ensure that their ingredients are top-notch BEFORE being served to a customer!

The atmosphere was friendly and busy in St. Louis Missouri. I was given a gift card so treated my mom and I to lunch. She was satisfied with her chicken sandwich but mine was so so. It tasted okay but the bun fell completely apart. Trying to eat it was rather difficult and extremely messy. Considering the price I expected better quality. Not sure if I will return.

Very expensive and not a lot of food. Very mid range taste, far better choices elsewhere. They do chicken burgers, spicy chicken burgers, nuggets, waffle fries and drinks in their Lisburn branch, that's it. I don't know about elsewhere but after all the hype, tailbacks on the motorway etc, I was severely disappointed with what I got.