Chick Fil-aReviews of chick-fil-a.com

I had an order delivered through Uber Eats and there was an item missing from the bag. I called the store and they are telling me that it is not the responsibility that it is a third-party that is responsible, which makes no sense to me. I do not blame or uber because they are not allowed to open the bag to check to see what’s in the bag. It is the responsibility of the store to make sure everything is in the bag before it is sealed that policy needs to be changed. I will not be ordering at Chick-fil-A on Hammerly and beltway eight any longer.

Ordered 2 breakfast meals ended up throwing in trash. The biscuits just fell apart I don't know if they were old or what but they just crumbled. The hash browns were soft and soggy were sticking together not crispy at all and coffee was cold. Not a good experience.

I went to the chick-fil-a in Capital Plaza in Landover Hills, MD. This place used to be good. Now, I see cashiers with attitude and grumpy faces. First, they did not provide napkins, then no dressing with my salad. My kids went to get napkins from the cashiers and after saying excuse me multiple times got ignored. When I went to get napkins, I had to wait, see the cashier's attitude and received only 4 napkins for 4 meals that I have ordered. The cashier was so entitled; I almost said she should have stayed home. One of the cashier's (Michael) sat right next to us to eat his lunch. He literally screamed with a very loud bunch of customers. He was acting like he was in soccer match or something and not at a workplace. The workers in this location are highly unprofessional. This location needs to train these workers professionalism or they will be out of business soon. I know I am not coming back in this location anymore and I live 5 mins away. Fix the problems!

1428 Greenbrier location in Chesapeake, Va Went through the drive through and ordered a bacon egg and cheese meal with extra bacon on my sandwich. Drove off and realized I'd been given the wrong sandwich (sausage and cheese no bacon)...drove through the drive through again and got another wrong sandwich (chicken and egg?), went inside for a refund on the sandwich and drink...since I ate a few of the cold tots...Dyrol would only give me a refund on the sandwich. Worst experience I've ever had. Won't be back....will post everywhere.

What a scam! I tried to use an old gift card and store received an error message that the card was not authorized. When I contacted Chick fil A directly, they told me they couldn’t do anything or replace the card unless I had the purchase or authorization receipt. Who keeps a receipt for years? No one, and that’s what they’re banking on literally. They claim their cards never expire, but their customer service policy makes them totally worthless if any issues arise. They hide behind receipt requirements so they don’t have to honor them. Deceptive corporate policy and too bad for the customer. This practice should be illegal! I will never patronize this company again!

Order was short food on take out at Kirkwood Highway Wilmington, Delaware location. Called customer service and was put on hold forever, never got thru. Called store direct, phone rang but was hung up on.

I drove thru Hawks Creek Westworth Village Tx location this morning t 6:50 am and wanted simple grilled chicken nuggets for my lunch and the manager told me "that was a lunch item and it would take 15-20 minutes to prepare." Does it take that long? I have to watch what I eat today and I thought this restaurant would be a good idea. They do have grilled chicken. He didn't even offer a solution like just grilled chicken. I thought he was very rude. I was the only vehicle in line. No one was waiting. They were not busy like most chick fil a's.

I got there and sat for a hour and waited for my food 20 cars and 20 people left while I sat for to long they tried to bribe me with gift cards and that had no money on them only sandwich’s that we don’t eat we went to ask what the hold up was and they said it was the nuggets that take five minutes to cook and we were first it line