Chick Fil-aReviews of chick-fil-a.com

We had placed two orders through GrubHub. The first order came with a 12-nugget meal missing and a large fry missing. We called the restaurant and talked to a Jen who was very friendly and told us those items would be placed in our second order. When we received our second order, those missing items were not in the bag. We called the restaurant again to inform them of this and spoke to a Trish who was very rude and short with us and just kept throwing around that she is the manager, and it was grubhubs fault not Chic-fil-a's. This happened to us last week as well and were giving our order with a missing sandwich. I beleive that staff needs to doubt check that the order is correct before giving it to the grubhhub driver.

Just ordered a group lunch for my office and it was missing one meal. When I went to the Chick-fil-A website to order, it directed me to another site (DoorDash) to place the order. Neither were willing to send the missing items. Chick-fil-A blamed DoorDash and said there was nothing they could do since it involved a 3rd party. Clearly, they have a collaborate business arrangement or I would not have been directed to their site. DoorDash provided an insufficient "credit" that did not cover the taxes, fees, and tip they expected AGAIN for a meal that didn't arrive and was already paid for. Sorely disappointed in lack of service from both organizations.

I was in line and ordered a breakfast biscuit. Money was taken. I did the usual 20 minute wait in the car finally reaching the window I was informed. They were out of breakfast items And if I wanted something else it would be an extra charge. I said you took my money you burnt a gallon of by gas and time in line and now you tell me this. I was mad and irritated at the attitude and sarcastic apology. I told them this was not a Christian way to act and I let them know I was pissed. Another lady came to the window and called me an a—hole I drove off. No food. The charge is still in my AMX. I think these people need to start opening on Sunday. I will never go to a chick fil a again On yea one more shot. I called corp office and talked to a live body. Gave them my cell and email address Never heard a word. They don’t care

On holiday in Miami and family was looking forward in trying chick fil-a paid $67 for my order only to find out when delivered by door dash we got half the Oder and that was wrong. When we try getting in touch with the store they never pick up and door dash could not get another car to bring the rest of my order and offering me credit but that’s no good as we fly back the next day. Will never go chick fil-a again and door dash still owe me money. It’s criminal poor customer service please don’t come to the uk with service like this you will get NO business and am still owned $45. Me being Angry is an understatement.

They give food poisoning, and pretend to be 3 different shops including burger shack and Peri Peri chicken

I drove by Chick Fil-a on Alon Center NW Military. They gave me someone else's Fries and drink I didn't order. Then my Order was cold and No sauce. When I called Pauline who said she was the Manager. She Jump at me and said "Well be glad you got free Fries! Yes but it was Someone else's. And my Meal is Cold. She became hostel and upset I was speaking up about my Cold order ! Watch out for that Manager Pauline on NW Military dr.

Hagerstown MD. Chick Fil A If they get your order wrong (like forgetting the bun on the sandwiches you ordered) its not their problem, and they will not fix it. They just robotically apologize and say "Oh well"! Lost my business! Will not give this company my business again!

The keystone location is horrible. Salad no dressing (how do you eat a dry salad) forgot fries, chicken was old, and a 30 piece nugget which you thought was a nugget was just batter. You spend 50 + dollars to treat yourself and family and this is what you get. Worse experience ever! Money is tight with food being so expensive. I feel like why did I waste that much money for garage!