SC
Support is fast
Support is fast, helpful, and to the point. Good job guys.
Response from ChicagoServers.coJun 24, 2021
Thank you for the review!

ChicagoServers is a premium game server provider offering top-tier support for a limited product line ensuring we provide the best service possible. All services are protected by 40Gbps of DDoS Protection and your satisfaction is protected by our 7 Day Money Back Guarantee!
ChicagoServers.co (chicagoservers.co) has 128 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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SC
Support is fast, helpful, and to the point. Good job guys.
Response from ChicagoServers.coJun 24, 2021
Thank you for the review!
customer
First timer here! Well, I thought hosting would be kinda scary and wasn't sure if I wanted to get my own server or not. After a week of reading stuff online I found chicagoservers who really made it easy. the control panel is easy to use and it's right there. Configure the server, stop, start, all that its right there. Can't ask for much more. I had a question real quick and mars on live chat helped me out and told me what to put in the config file. Very helpful and the live chat is why I went with these guys....
Response from ChicagoServers.coJun 22, 2021
Thank you for taking the time to leave a review!
Trevor
I have never ran a server before, and Chicago Servers have made it very easy. And whenever I run into any questions, no matter how stupid they may be, their support always answers back in a timely and professional manner.
Response from ChicagoServers.coJun 22, 2021
Thanks for the review, Trevor! We're always here if you need anything!
Ryen B.
3 week review synopsis: Glad I found these guys. The server is phenomenal, quick, and reliable. Not many hosts are "problem free", but these guys are. I applaud that. Peace of mind knowing my server is online, not randomly restarting, and there when my friends want to play on it but I'm at work and unable to handle any issues that may arise, is... nice. If the server went down while I was at work with the old host my friends were screwed until I got home to restart it or whatever. I haven't had to do anything for this server with chicago servers other than configure it to my liking. Keep it up!!!
Response from ChicagoServers.coJun 21, 2021
Thank you for your review, Ryen! We like our customers spending less time in the panel and more time in game!
Shaun M.
Support response time was timely however they didn't help with my issue at all (Disconnect during specific missions 100% of the time, rendering the new map useless and unplayable). Was told it was a mod issue, removed all mods and didn't help, was then told it was only an issue on my end. I wiped everything, tried with and without mods, tried other servers with similar mods (worked just fine) but at the end of the day just told it was my problem alone and ticket was closed soon after. Update: They worked with me on the issue and while we couldn't get things working and Ark being a buggy mess we came to an agreement. As I stated before their support is timely so I don't want to hold that against them. Still don't think I can give a 5 star for the experience fully considering I still had some slight smaller issues with server lag when travelling too fast via tame or tek suit and overall clunky UI in the control panel.
Response from ChicagoServers.coJun 21, 2021
Hi Shaun, We hate to see any customer disappointed with our servers. It's important to remember that your issue pertains to just the mods, not our actual hosting, reliability, etc. ARK is a very temperamental game and the mods can be tricky at times. We can only personally guarantee ARK servers themselves- not mods. However, our servers do fully support their mods and we still make every attempt to get it all working for our customers. Most customers don't have issues with them and they work seamlessly with our control panel. Also, it is against our policy to just "close out tickets" on customers. After 36 hours of no reply by the customer, tickets are closed to remove them from the support queue. We NEVER close tickets that the customer replied to last and we ALWAYS reply, typically in less than 30-45 minutes. We're also available the majority of the day on live chat which several of our reviews say is a huge deal for them. Here is the transcript of the support ticket for full transparency so those reading this review get the whole story: https://i.imgur.com/LMn9rFd.png Most of our team's replies are under 30 minutes and we promptly reached out to the customer following this review. We strive extremely hard to provide helpful and timely support to all of our customers. We again want to mention that this is an issue with ARK mods and their compatibility, not our network itself. You also requested to have your ARK servers clustered, which our team took care of entirely within ten minutes after your order was placed. We've done everything so far that we can to ensure your satisfaction. - Jimmy Rock Director of Network Operations ChicagoServers.co
ZaiCyn
Slow service, abysmal download speed. Updating my server mods can take hours, stop midway, or never download forcing me to restart the process repeatedly. This service has been a major headache and to top it off, it lags constantly. I used this as a test server just to try out mods,but even for that it wasn't worth the money. In response to their reply: That is an absolute lie. I contacted you to cancel my last server for the same reason. Then I remade the server out of curiosity to see if, by some fluke, I had a one off issue. Low and behold, same results the second go around. Having issues is one thing, but having the same issues with two different servers?
Response from ChicagoServers.coJun 18, 2021
Hello, Richard Giadrosich! We'd love the chance to help you out with your server. I'm not showing any live chats from you or support tickets opened under your account. Our stellar support team is always ready to help and on top of things. We're disappointed you didn't reach out to our support team before leaving the first one-star review in our company's history. Currently, I'm writing this reply 33 minutes after you left this review, which goes to show how proficient we are with customer service. We hope you allow us the chance to sort things out with you! Our goal is to ensure your complete satisfaction with your server since our network is known for it's robust reliability. Please do reach out so we can get you running smoothly! Reply: Again, I see zero support tickets or live chats opened up under your account. If you have a support ticket number please provide it. Otherwise, let me know how you contacted us. We love helping our customers but cannot do so if you don't reach out. Feel free to email me directly at [email protected] so I can personally assist you! Regards, Jimmy Rock Director of Network Operations ChicagoServers.co
Christine C.
Best server I've used. I have a 7Days to Die server and I've tried others (Bluefang, Pingperfect, Host Havoc and LowMs to name a few) and but I moved to these to put Darkness Falls on it after seeing them recommended on an OLD OLD Reddit thread. My gaming friend and I were nervous because I'm in the UK (on fibre) and he's in Alaska (wireless). Between the distances and the type of connection, it can be difficult to find something which works for us both. We tried the trial (24 hours ... bit of a pain, would like 48 hrs) but the no-quibble refund policy meant that I was happy to buy a month and see what happened at the weekend when we can both get on and play; we just don't have time during the week. We're both hovering around a 50 ping (he had 24 and I had about 80 on Bluefang). It's currently running A19.5 B60 with a Nitrogen Compopack map with zero issues. We haven't tried DF yet but I LOVE the one click installer idea. The other thing which makes this server stand out for me is the ability to make edits in the config files by using the inbuilt text editor. Yes you can upload files but for a quick "change zombie run speed" or something ... it's SO MUCH EASIER! (You will need to reboot the server, but that's really quick.) (Word of warning use Filezilla or something if you're uploading a bunch of files EG the compopack prefabs) or you'll be a sad panda. The support has been outstanding. Either immediate or within 30 minutes. And bear in mind that with my time difference I'm six hours ahead of them. Didn't notice a difference on the weekend either. Overall BRILLIANT. - Excellent server price - Excellent server quality (no pay us extra for ram because we skimped on the server) - Excellent server adjustment options - Excellent support No, they don't do 900 games. But the ones they do do ... I'd absolutely have a server from them. Don't be put off by based in Chicago. From my experience ... no factor .. the only "lag" I get isn't lag, it's 7 Days' lousy optimization when it loads in a new chunk and it isn't that noticeable. And to repeat - that is the GAME loading POI's and zombies - not the server, nor my machine. Seriously FP ... optimize the game. It's 2021.
Response from ChicagoServers.coJun 8, 2021
Hi Christine, We appreciate you taking the time to leave such a detailed review and we are pleased to hear that you are so satisfied with your server. And, if you ever need any other larger mods added to the control panel just let us know! Thank you for your patronage!
Shay M.
I recently transferred my rust server over to ChicagoServers for the performance boost. I was amazed at how easy it was for me to transfer my server all by myself. The staff was there to fix a couple of my mistakes. AMAZING customer service. I will definitely be recommending them for server hosting.
Response from ChicagoServers.coMay 18, 2021
Thanks for the review, Shay! We’re happy you switched over and thrilled to hear that it was easy for you!