Cheryl's Cookies and BrowniesReviews of cheryls.com

Just received a Bucket of cookies from a client and the cookies were bad. When you opened the package it smelled like rotten cheese.

I ordered two boxes of cookies at the same time under the same order number. With the recipient's addresses being about three miles apart, one arrived, the other didn't. I contacted Customer Service and was told my package was lost in transit and just let them know and they'll reship the item. So, I replied to their email, thank you, please reship. then a different person responded and this began an epic back-and-forth run-around between myself and four different C.S. Agents. With the last email offering me a 15% savings pass for my $75.00 order that was sent to the staff at my Medical Clinic. The issue still hasn't been resolved ... Beware! And avoid Cheryl's Cookies!

Horrific customer service, ordered 2 gifts on 11/25/24, didn't expect them to arrive for Thanksgiving, one arrived 11/30, the other never. I called and was told it would be delivered stated on 12/3, never arrived yesterday, when I called today first I was told my CC info was bad-total BS, had my info right on receipt, then they tried to charge me more than the original order. Cookies are great, their customer service is the worst! Hours wasted, never again!

Had never ordered Cheryl’s cupcakes before. Perhaps, they are new?? I ordered six Pumpkin Spice and then eight Red Velvet that were part of a cookie/cupcake combo. NOT good. In fact, both flavors were horribly BAD. DRY!!!!! Minimal frosting that did not look like the online pictures. We couldn’t eat them. I did a couple honest reviews on the Cheryl’s website. Still waiting for them to appear. I received what appeared to be an automated email asking me to contact Customer Service so things could be made right. Haven’t done that yet. The attempted eating of the terrible cupcakes occurred Friday. Didn’t want to even attempt contact over a holiday weekend.

Ordered Thanksgiving cookies on Sunday, November 24th for delivery on Wednesday, November 27th to my brother’s house. I paid a $26.99 up charge to guarantee 2 day delivery. Then, on Saturday, November 29th, I get an email from Cheryl’s announcing that cookies would arrive on Thursday, December 4th (8 days after promised delivery date). Series of emails ensued. At first they were blaming me for not doing priority mail. That implies that they didn’t even bother to look at the history of the order. I don’t know if these are AI generated responses or what, but I’m just amazed at the lack of responsibility they refuse to take for their mistake. They offered to credit the shipping charge, but I’m disputing the total of $64.36 through my credit card company. They’re Thanksgiving-themed cookies, AND I also purchased a Thanksgiving-themed card for $4.95. Plus, my brother’s going to be out of town for two weeks. It’s an oft-used cliche, but the dollar amount is secondary to the principle of the matter. BTW, their cookies are delicious, but I will NEVER purchase them again. EVER!

Ordered three different gifts. Not one was delivered on time. No explanation, no response from customer service about my issue. Radio silence. Not getting anymore business from me or my family.

Cheryl's cookies are very pretty. That's the good part! The actual cookie is doughy and seems half baked. Not for me!

Dear Sally, Thank you for reaching out to us. Here at Cheryl's we welcome your feedback and apologize that we did not meet your expectations. We certainly value our customers and want you to have a world class shopping experience. Your candid feedback is appreciated and will certainly help us to continue working toward achieving that goal. Thank you for taking the time to let us know of your concern and if you have any other concern please do not hesitate to reach out to us at 800-433-1787. Sincerely, Rogieme V. Sales and Service Specialist Cheryl's Cookies From: Sent: Wednesday, June 5, 2024 12:17 PM To: Customer Service at Cheryl’s Cookies Subject: Fwd: SO BUMMED!!! Order #: W01005907638286 Order Date: 5/30/2024 Date: June 5, 2024 at 12:05:11 AM EDT To: Customer Service at Cheryl’s Cookies Subject: SO BUMMED!!! I sent these to my friend’s mom for her 90th birthday. They arrived 2 days sooner than requested, but no big deal on that. My friend texted me this evening with the following, and I’m so upset. ~~Mom went wild over how pretty they are and true to form, is blown away by your generosity. She showed them to me today, and I asked how they taste. She was kind of quiet when she said "ghastly"! I was shocked and said let me taste the one you tasted. Here's the deal: they are delicious, but that cookie had a decoration that tasted unbelievably sour.. ~~ Do you know what made the decorations taste sour? Is that normal? I wanted to let you know.