Cheryl's Cookies and BrowniesReviews of cheryls.com

Is there a 0 start option? The absolute worst and the fact that they don't even care make a zero-star rating too much. Should have read the reviews first. Ordered on Sunday, Nov 2, 2025, said delivery Thursday, Nov 6th. Now it's Nov 7th, and delivery is not until Monday, the 10th. I paid almost as much for delivery as for the cookies, using FedEx. Customer service is simply nonexistent. "Once your order leaves our hands, it's out of our control". This response is totally unacceptable. If you have an upset customer, there should be other options available, such as refunding the shipping charges. I am not requesting a refund for my purchase; I paid for a service and expect it to be fulfilled as promised. Never again will I use Cheryl's. Update Nov 9, 2025. After finally chatting with a customer service person, they agreed to refund the shipping charges. I was going to change my star rating to two stars because of that experience. However, once I got the email confirming the refund amount, I found out it was from 1 800 Flowers. I had no idea that Cheryl's was even part of this organization. I have had issues in the past with dead flowers arriving for birthdays and flowers not even showing up from 1 800 Flowers. Cheryl's needs to advise customers that when placing orders and delivery methods, it is being handled by 1 800 Flowers. Save your money and aggravation, use someone else. I stick to my 0 rating.

Terrible!!!! If you actually expect something, don’t buy from this place. I bought something for my brother’s birthday and it never arrived! I was guaranteed for three days straight that it was arriving that particular day! Customer service was always “terribly sorry, they knew how frustrating it was” Yet never came up with some sort of solution. Never again

Ordered at 1352 EST and tried to cancel order at 1451 CST. Was told I can’t cancel because order has been processed and is ready for shipment. Also the live agent said, “Thank you for understanding”. Excuse me I don’t understand why I can’t cancel an order 2 hours later on a SATURDAY. Will NEVER order from here again. Way too expensive for such awful service!

3rd consecutive Late delivery. With each late delivery I don’t know why I didn’t learn my lesson but three strikes is an out. Do not order from this company.!!!!

Unless you want to wait 2 weeks for your cookies or pay an absurd shipping up charge do not order from them. When placing my order I was given an ETA of June 24-25. I just tracked my order and now it is saying expected delivery is June 30. Took over a week to get the cookies. They shipped on Mon. June 23rd but because they use Fed-Ex Smart Post, which it did not say at the time of ordering and is the cheapest possible way to ship, they have now sat in a Fed-Ex warehouse for over a week during a heat wave and they want to tell me they will be fresh when my friend receives them. Never again.

Really disappointed and completely embarrassed today thanks to ordering from Cheryl's Cookies!! Ordered Father's Day gift May 27 to be delivered June 12 to June 13th according to Cheryl's delivery window. It arrived today June 16th a whole day after Father's Day. This is for an 87 year old feeble dying man with leukemia who now thinks he's an afterthought from his family!! Very very unhappy. Early would have been great late NO.

My Mother's Day cookie delivery is still not delivered a week later and you cannot reach anyone to express this service failure. What was the point? They get your money and the service stops. They do not allow you to cancel or track until way after the expected arrival date which changed from before Mother's Day to 5/12 to still not delivered on 5/18 (and who knows if it will come then). Such a bad experience.

First and last time with this company. Absolutely unacceptable experience. I placed an order with Cheryl’s Cookies specifically because they guaranteed delivery by Mother’s Day. Not only did the package fail to arrive on time, but it still hasn’t shown up—and I’ve received no update, no apology, nothing. The entire point of ordering from a company like this is to make a thoughtful gesture for a special occasion. Cheryl’s completely missed the mark and ruined that opportunity. If you can’t be trusted to deliver on the one thing you promise—timely delivery for a holiday—why should anyone ever order from you again? I will not be ordering again, and I strongly suggest others look elsewhere unless you’re okay with broken promises and disappointed loved ones.