Cheryl's Cookies and BrowniesReviews of cheryls.com

I've had the cookies and sent them and I thought they were very good. However, I recently ordered Valentine's cookies to be sent to my three kids, specifying a specific date range. The confirmation email I received from them confirmed the date range. Then within a day or two, I received confirmation that they had shipped the cookies -- at least two weeks early! Somehow on their end, they had changed the deliver by date. Multiple emails to them were answered promptly, I'll give them that, but they all said pretty much the same thing-- 1) we shipped when you wanted us to (no you didn't - YOU made the mistake of changing that somehow and I sent you the email confirmation with the CORRECT dates) and 2) we're sorry, it's too late to do anything about it. Really? No offer to ship again at the correct time? No offer to give me credit? Not even a true apology and acknowledgement of your error. After about a week of this, I'm giving up, posting this review and taking my business elsewhere

My Mom sent as a Christmas gift. A couple of the cookies were just ok and all the others were inedible. Even my kids didn't like them. Not to mention they arrived late. Not sure why people are paying high dollar for such garbage as that is what they are since they all went into the trash

Do not trust this company. They will not help you when FedEx looses a package.

I ordered cookies with a cookie jar and Cheryl's Cookies they did an unauthorized charge to my credit card for an hold amount and then the next day did another charged for the incorrect amount to my credit card. This makes two charges for one item. Trying to get the release on the hold amount is impossible. They are the only company I have ever ordered from that does this. Will never order from this company again nor recommend them.

Stay away!! Horrible service! Told Me I did t have an order so I went to another company and then they charged me! I am fighting now to get back my 1000.00 Complete rip off!!!

DO NOT order from cheryls if you need time sensitive delivery. We ordered on December 4th and had a delivery date of Dec. 14. On Dec. 15 we called and the person on the phone stated that the order had not shipped yet.I think that is what they said because I couldn't understand them very well.She said she only takes orders and can't help with the problem.

Cheryl's Cookies is awful! It takes FOREVER for them to send out your order! Don't use them if you have less than a month for the order to be delivered. Plus their customer service barely speaks English. Never again!

Cheryl's cookies has horrible customer service. I made an order and immediately called to change it. They did not answer the phone in a 20 minute time period. I tried again the next morning, same thing. I finally emailed and they said they couldn't help me because my order was already processing...12 hours later. Quick to take my money, but slow to help! DO NOT ORDER FROM CHERYL'S!