Cheryl's Cookies and BrowniesReviews of cheryls.com

My order, which Cheryl's Cookies debited from my account on 12/19 for a 12/23-24 delivery, never arrived. What's more, I had to proactively go to Customer Service on 12/28 to find out that "we ran out of that item, so we couldn't fulfill the order." The agent couldn't answer why I had gotten no notification. I asked for my order to be refunded and will not buy again from this family of companies (1-800-FLOWERS, Cheryl's, Shari's Berries, etc), who clearly need to figure out their delivery issues since that is supposed to be a key differentiator of what they offer.

Ordered $100 gift on 12/10/25. They confirmed shipping and delivery date of 12/16-17/25. No delivery!! Chatted with customer service every day from 12/19-23/25-They could provide NO FEDEX TRACKING NUMBER!!$ Ruined my Christmas present for my neighbor. Got a last minute gift through Edible Arrangements. Never again with Cheryl's Cookies-NEVER AGAIN!!

I would leave zero stars if I could. I placed an order for a Christmas gift five weeks early and it still did not arrive on time. I attempted to engage with customer service, which was incredibly slow. I've been talking to them for over an hour (it's taken them that long just to look up my order and give an update) and do not yet have a resolution. I'm not sure if I will ever get what I paid for (late) or if I will have to file a dispute with my credit card company. Cheryl's does not value your time or business - spend your money with another company that does.

I have attempted multiple times to purchase cookies with specials, shipping $5.99 flat rate and shipping today $6.99 neither attempt allowed me to purchase with promised rate. I questioned via chat and and was told to contact the company directly. With precise instructions shipping was as high as $27 and as low as $12 nothing matched to what was advertised.

Received my cookies and they were hard and stale. Very disappointed.

Terrible customer service. Tried to adjust order of 4 cookie boxes to a larger (more expensive size) just minutes after the order was placed and was told it wasn't possible. Spent an hour with customer service on the phone and with a live agent chat and no resolution, just kept saying that there's nothing they can do.

I tried to cancel my order within 10 minutes of placing it. I was in the chat window with "Ramsel" or "Ramcel" for over 30 minutes. Eventually, he said my order was cancelled. Instead of a cancellation confirmation, I received another order confirmation. I checked the website, which still said my order was confirmed. I logged into chat again, this time with "Khyle." I explained the issue. He said he could send me a cancellation confirmation. What I received was yet another order confirmation. I've now received 4 order confirmations. When I tried to tell "Khyle" about the latest order confirmation, s/he ended the chat. Just FYI, this person can't spell the simplest words. My order number in the confirmation emails is different that the number on the website. I've ordered numerous times from this company, and I've never had such abysmal customer service. "Incompetent" doesn't begin to describe it. If I can't get a cancellation confirmation, I'll be disputing the charge with my credit card company.

I wasted 45 mins trying to get a phone# for Cheryl's Outlet in Obetz, OH. The shipping charges to place an order were way too expensive. To avoid that, I wanted to buy directly at a store. Online, the closest Cheryl's to me was in Obetz. Not being sure if it sold directly to customers, I wanted to call them & ask. The phone # on the website was disconnected. I talked to "Chat" which was very slow & unable to help. I called 3 or 4 800#s which were also unable to assist me. Finally called Home Office & got the info. Their cookies are so expensive they should have better customer service.