Cheryl's Cookies and BrowniesReviews of cheryls.com

If I could give a 0, I would. I ordered a tower on 12/2 to be delivered on 12/19. It was never delivered. I have been contacting them for days and the say it shipped, nothing they can do. Tonight at 10PM they email me to say it will not be coming. Too bad for me. NO compassion and they refused to overnight me another one. It was a Christmas gift yet they tell me to come back in January. Horrible Company!!! This was my 1st and last time dealing with Cheryl's. I will NEVER order from here again.

Horrible customer service. From Cheryls Cookies your order can be outsourced to another "sister" company without notifying you in advance of placing the order. Then when you have a problem Cheryls bounces you back to the "sister" company and vice-a-versa. A nightmare. And orders will not be delivered by Xmas. I got so frustrated I cancelled everything.

Horrible, Horrible customer service!!!! If I could give a rating of -1000 I would! Order from one of the emails they sent me advertising special $9.99 celebration passport. I was charged $29.99 and when I emailed and called to cancel they said order already in process and it couldn't be canceled. They also said I would have to contact 1-800-Flowers celebration passport customer service team to get the over charge cancelled. Emailed the 3 times, called and was on hold for over 2 hours with no one answering the call. Just a stupid message kept playing about how busy they are and the next available rep would be on the phone. I will never ever do business again with Cheryl's cookies, or any of their affiliated companies, 1-800-Flowers, David's and the rest. If this is the way they cheat people and have the worst customer service, it must be the same with all the other horrible companies.

If y'all ordered from Cheryl's for the holiday, you better prepare your recipients for disappointment. I placed my order a week ago, which was a nightmare in itself. Would have scrapped it but I had already spent so much time inputting all the addresses and gift card sentiments and didn't want to start over with a different vendor. The orders were supposed to start arriving today. The problem is that they haven't even shipped. Called Customer Support to talk to yet another outsourced rep who is not fluent in English. She says the cookies have shipped. I said the Cheryl's website shows they have not and there is no tracking number for me to find out where the order is at. She insists that they have shipped, so I asked for a tracking number. She says they have shipped but they are not with the courier yet, so that's why there's no tracking number. This doesn't make sense because they cannot leave the shipping facility without a FedEx tracking number. I continue to get the run-around about how they sort of shipped, but not really, well maybe tonight, and so on. I can already tell how this will end, which is with a ton of disappointed people on my Christmas list while it is now too late for me to start over with a new vendor. It's not enough to just write bad reviews here. It's a violation of the FTC rules, since Cheryl's is a catalog merchant. They are owned by a billion dollar corporation. This is grossly unacceptable. Please tell everyone you know to stop ordering, not just with Cheryl's, but with all the Cheryl's related companies. Until the CEO's see a drop in revenue this absolutely horrendous treatment of their customers will not end. Please do your part to help put these tone-deaf theft merchants out of business.

Horrible customer service!!! I called three separate times just to connect with someone. The phone was disconnected twice, and the third time, I finally spoke with someone and told them about the issue and gave them my phone number to call back in case there were further issues and we were disconnected mid order. After spending close to an hour trying to find a product that was in stock, I placed four separate orders for close to $400.00. I WAS DISCONNECTED after spending so much time on the phone! I waited for the call back and the service rep never called back! I called Cheryl's cookies and asked to speak with a supervisor regarding my complete frustration. Guess what....NO CALL BACK! I guess they didn't need my $400.00. I will never use them, because if an order is placed and purchased, who knows if it will ever get to the recipient.

This was a terrible experience. I tried to order a gift basket for my Daughter and her family, got someone on the phone who did not speak good English, over 1/2 hour on the phone with her repeating everything over and over again, kept saying "wait a minute", "oh sorry" etc. I asked what the problem was, no answer. I heard a dog barking in the background so assume she was working from home. After she finally got the order number straight she told me it would be $26.00 shipping on a $49.00 order, I was incredulous and asked her to clarify and she repeated the amount. I said never mind, cancel my order and I will never do business with this company again. An absolutely exhausting and unnecessary experience.

Ordered 30 shipments for out top clients on 12/2/2020. System was horrible to use and not user-friendly for multiple purchases under one order number. Kept erroring out. Couldn't call as no one spoke English hardly and asked the same standard question over again even though it was answered already. Clear we were going nowhere. Many issues with this process and kept trying as our sales team really wanted these so I grinned and beared it. Many rinse-repeat issues from above but finally got them ordered. They showed in-stock and delivery by 12/10/2020. Only 5 of 30 went out. Chatted them and same issues with no English. Called and same thing. Frustrated and tried next day hoping to get someone else. Grinned and beared it and struggled my way through on a >30 minute chat session to get a status update. New delivery date is now 12/14. 12/14 they still don't show as shipped. Currently over 40 minutes in chat session trying to get it resolved...rinse-repeat ealier comments. Gotta love it (NOT)!

Worse customer service ever !! After being on hold for 30minutes I left my number for a call back that never came . Finally got a live person who couldn’t help me because they sold out of cookie memberships ...a company that sells cookies ....asked for a supervisor she said she would have one call me back in 30 minutes , that never happened . Will never give this company another dollar !!! See why Cheryl herself sold out !!