Cheryl's Cookies and BrowniesReviews of cheryls.com

Bottom line for anyone thinking about buying cookies from Cheryl's Cookies - RUN AWAY AS FAST AS YOU CAN!!!! First off, Cheryl's Cookies is one of a slew of companies run or owned by 1-800-Flowers. I fully intend to avoid all of them. They are: 1-800-Flowers Personalization Mall Harry & David Simply Chocolate Popcorn Factory Cheryl's Cookies 1-800-Baskets Sheri's Berries Wolferman's Bakery Bloom Net Fruit Bouque DesignPac Moose Munch Stockyards Napco Basically, each of them offers some "high-end" (aka way over-priced) products of a wide variety of edible products. In hindsight, I decided to check up on them and there are plenty of red flags that make it clear these are companies to avoid. Just with Cheryl's Cookies, there have been 92 complaints filed with the BBB in the past three years. Our experience with Cheryl's Cookies? - on 12/5, my wife ordered a dozen Christmas cookies for my father (at almost $4 apiece!). FedEx got the order on 12/9 and turned it over to USPS for delivery on 12/18. USPS finally delivered the cookies on 1/3. So 9 days for FedEx and 16 days for USPS to deliver the product ordered on 12/5. Yes, I called to confirm they were finally received and to warn to be careful before eating any, After a month, either they are chocked full of chemical preservatives or too stale to eat. Okay, I do realize we're in the middle of a pandemic and all of the shipping companies got slammed with packages this year. It doesn't require a PHD in rocket science to expect delivery delays and Cheryl's should have not been surprised at all. It was all over the news the entire holiday season. Why have USPS deliver it from the recipient's local post office? Have FedEx deliver it. Each time you add a shipper to the chain, you increase the risk of problems exponentially. Two delays are going to be longer than one! Okay, it does seem a bit harsh skewering Cheryl's over shipping problems. That wasn't all. We did get a email confirming the order that contained a link to track you order status. That webpage tells you if your order is confirmed, in transit or delivered along with a shipper's tracking number and a scheduled delivery date. Guess what, despite a 12/15 scheduled delivery date (10 days after being ordered), that webpage showed no tracking number and the order still having a "Confirmed" status on 12/17 when I finally called them. Remember that the order had actually shipped on 12/9. Also, we never received a shipping confirmation but emails can get lost in transit. I was given a tracking number when I called. By the way, the order tracking page still shows our order as "Confirmed" and not yet delivered much less in transit. They can't even get the basics right! No I don't want a refund from Cheryl's. I'm no masochist. I just want to do what I can to warn folks to avoid these companies at all costs. If you did business with one and didn't have any problems, I strongly recommend you consider yourself fortunate and that you go start buying lottery tickets!

Ordered Christmas Cookies online for delivery on 24 Dec. I specified that they must be delivered on 24 Dec. I even took the extra step to do a chat online with a customer service rep and I was told that the order would be delivered on Christmas Eve. The cookies were shipped and delivered on the 22nd. They sat in the doorway of the recipient's house for two days in the sun and were melted and ruined. The total amount paid was almost $60.00. After contacting customer service, I was advised that the cookies were delivered. When I asked them to read me the delivery instructions, I was placed on hold for over 10 minutes. The rep came back and advised me that they do not guarantee deliveries and due to the Christmas Holiday all shipments are sent "whenever". I was appaled. I asked what form of compensation I would recieve and was subjected to being told basically this was my fault and that I should not expect to special instructions to be followed during the busy holiday season, no refund provided because the were "delivered". Please save your money, support local business that will take pride in their work and customer service and provide the recipients of your gifts a much better experience. The person who recieved the gift, said there were two cookies on the bottom that were intact, and the taste was not what they were expecting. Buy Beware here.

Ordered cookies for an elderly woman for Christmas since she is locked in because of covid. Ordered over 2 weeks before asked them to be delivered and they were not delivered. I was lucky one time to actually talk to someone with customer service and they said my account would be credited. That has not happened and now i am unable to contact them. Horrible experience. Never will order from them again.

This company produces great product, but the call centre is based in the Philippines, and the agents work twelve hour shifts with very short breaks. They all got laid off a few days before Christmas. They are paid extremely poorly sometimes a $1 per hour. Think about these agents when buying the items.

Unfortunately, Cheryl's is no longer my choice for cookie gifts. Their quality has gone down hill over recent years. I placed an order in the fall and they substituted some of my cookie choices without (!) contacting me. The PB & J cookies were awful. I assume they had a surplus and that is why they threw those in my order. They confirmed they would send me a replacement shipment three different times. I received nothing except a $20 coupon for a future order. I will not be using Cheryls again.

some of the worst tasting cookies! Just no flavor at all! Better off to stick to the local bakery.

Most horrible experience ever. Ordered a Christmas tray on 12/11. 12/13 I was told they would ship 12/14 and be delivered 12/16. This date came and went. I kept getting pushed out a days. On the 21st I was advised the cookies were with Fed Ex for 12/23 delivery. Today I'm told they never made it to Fed Ex and my order is lost. Worse service and experience I've ever had with a retailer. She should be shut down!

Wish I would have seen these reviews before placing a VERY large order with Cheryl’s for our client holiday gifts. Found out today that one of our top clients never received their cookies and now I’m wondering how many others didn’t get them either. I called three times and each call was over 30 minutes with someone who didn’t speak English well. In addition, I kept hearing a rooster crowing in the background. The representative kept apologizing for the background noise but it was annoying. I was told the order shipped but was lost in transit and they were having problems with FedEx. They had no idea when/if the package would arrive. I requested that they send another cookie tin and was told the next delivery wouldn’t be until Jan 5. The order was supposed to be delivered on 12/17. The worst part is I was never notified about the order being lost in transit. And it doesn’t appear Cheryl’s is keeping track either. And trying to talk to someone on the phone is futile. I won’t be using them next year. Anytime a company starts outsourcing their customer service team, it’s never a good sign and always frustrating to deal with.