Gift Baskets and Towers; The ideal gift, Corporate Gift Baskets, Thank You Baskets, Sympathy Baskets, Get Well Baskets, Birthday Baskets, Fresh Baked, Gourmet Gift Baskets
Cheryl's Cookies and Brownies (cheryls.com) has 341 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 301 reviews with 1 star · Clear filters
Mary Poole M.
Never delivered the cookies. When I called to let them know, it took 30 minutes to reorder, then they called and said out of stock and offered unicorn cookies for college aged young man. Terrible customer services...fighting to get my refund...save yourself a headache...go elsewhere
Triocha
Deliver stale cookies they take 5 days or more to arrive. When you contact them they blame the buyer here is the response I am sorry for the inconvenience this has caused you. I have checked that your order was shipped on 09/30/2021 via FedEx and the estimated delivery date is from 10/07/2021 to 10/11/2021. Please be informed that the tracking information it is still in transit. The tracking number is 61299996009602887420. Please be advised that our delivery dates are only estimated and transit time for Federal Express Ground Economy shipment is between 5-7 business days upon shipping. The only way to guarantee your gift will arrive on a specific date is to use one of our upgraded shipping methods such as Fed Ex 2nd Day Air or Fed Ex Overnight Air.
Katherine J.
Ruined my child's birthday by never shipping the order. Worst customer service with lie after lie. Dont order from here if you are actually wanting to receive your order
Irene B.
The WORST CUSTOMER SERVICE PEOPLE! They don't have a clue what is really going on. I think they are working from home. Can't talk to a supervisor (because there is none) and the biggest set of liars on this planet!!!! You are wasting your time if you think your order is going to be smooth sailing. Every word out of their mouths are a lie!!!
Benaiah H.
cookies suck john found a hair. chocolate chip with a hint of cookie. :( high expectation in the beginning but cookies lowkey garbo, disappointed. :( by the way bunch of cookie connoisseurs :(
Misty T.
Did not respond to 2 e-mail requests! Cookies were a FEDEX for 4 days before they shipped. Seriously?? Who wants week old cookies. Terrible customer service. When delivered- these cookies better be the BOMB! Incredibly unhappy!
Ann P.
This company has the worst customer service ever. There was never any management to help and it took hours on the phone talking to several agents( many of them hung up one me) as well as not being able to cancel both orders I made. There is no corporate phone number or anyone to help you as well. Once they have your order and money, you are stuck with no help when your orders have problems with shipping or priced more than quoted. If I could give them a zero, that rating would be too high .
Catherine
Ordered cookies from them and will take 5 days to deliver. But they need to be frozen after 4 days. Customer service was no help. Will never order from them again. Save your time and money and get something else as a gift. Terrible customer service
