Cheryl's Cookies and BrowniesReviews of cheryls.com

My order had 4 different addresses for cookies to be sent to. When I bought Passport and ordered cookies I was told 5-9 days for delivery. Obviously the states closest to the shipping point were delivered first. The final order was to be delivered 5 days ago and every day the website changed delivery to the next day. I realize that Fairbanks AK is far from the shipping point, but if I had know that after 16 days we still have no idea when they will be delivered I would have ordered from a different company, Will definably rethink ever ordering from Cheryl's again.

Ordered so cute St. Patricks Day cookies for a party. Delivery was promised from March 11-16th. Early on the 16th FedX told me they would be delivered late on the 17th. I contacted the company, showed them the confirmation date...tool late!!!! the cookies arrived after the party. Unacceptable-HUGE disappointment.

Several packs (cookies are individually wrapped) arrived as crumbs in my first order. A replacement order was sent immediately at no charge. The second box was worse than the first. I wish I had visited here first. (But I can't post the photo.) If there were a Reviews tab at their site, they would no longer be in business.

I thought I'd give Cheryl's a try for Valentine's Day gifts, although I'd not heard of the company before this initial purchase. I ordered with PLENTY of time; order placed February 5th (we know Valentine's Day is Feb. 14th). The order confirmation showed the gifts would arrive at my children's respective college campuses on or by Thursday, Feb. 11th. and a third to my office Friday Feb. 12th. The order to my office (not as important) was received on Wed. Feb. 10th and I must say we enjoyed the cookies (hence the 2 stars) Today is Feb. 17th and the gifts still haven't been delivered to my children and tracking shows delivery date unknown. We had some weather issues that began the evening of the 11th, but had they filled the orders and completed delivery before, or on the promised delivery date of the 11th, my children would have received their gifts before Valentine's Day. It is hard enough to be away from your children, and especially during COVID, so sending "Love" in this manner is so very important! My credit card was charged quite quickly... a shame they couldn't deliver better service.

Ordered my cookies asking for a feb 1st shipping date. They shipped them on Jan 20. Emailed them 5 times and each time answer did not match the comment or question. Would love to have a manager call or text me. Cookies were good. Customer service is bad !!

The foreign customer service I could not understand and who could answer no questions has turned me off this company

214191943 My employer sent all employees cookies during the first month of COVID as appreciation. I kept the information to order The first issue with Cheryl’s site is I could not get sugar free cookies . I tried for a week to order and even did an online chat. That representative could not get it to work, either, and told me to call in my order. I tried and was disconnected 3 times!! The second issue, I was ordering sugar free and butter creams, so my fellow coworkers would have a choice. Plus those with diabetes would have cookies. The website would NOT let me have one order of both kinds of cookies!! I had to pay double shipping, but I ordered them with delivery before September 4th. My account, finally showed them shipping and would receive August 31st. The third issue—DID NIT RECEIVE ON AUGUST 31st NOR SEPTEMBER 1st!! I called customer service on September 2nd at 7:00 AM. I was disconnected 4 Times!! I talked with 5 reps and asked for a supervisor! I was told a supervisor would call me that day and I requested a refund of shipping, since my cookies were not delivered in time shown. I was told by three reps that my cookies would be delivered on that day—September 2nd. At 5:00, on my way home, as I have not received my order and no supervisor has called me. I was disconnected 2 times, I was told a supervisor would call me in 30 minutes. No call. Called them again!! It took until 6:30 to get a supervisor—Nikki. I am beyond upset, as I am not getting my cookies until Friday! I WAS LIED TO BY THREE REPS!! I guess it t was a way to get me off the phone!! I was being refunded the shipping. I was upset! I would not have my cookies to take to work on Friday for our celebration of Labor Day, and they had shipped from Ohio the prior Thursday, so they will be on trucks for OVER A WEEK!! I asked for a manager at a higher level and Nikki connected me with Carlos. It is now after 7:30 PM. Of course they all apologize, but this does not get me my cookies. He asked what he could do and I told him I wanted him to call me on Friday at 5:00 pm my time to see if I had my cookies and what shape they were in. He promised he would My cookies were delivered on Friday, I raced home to check them out. The buttercream were good and no broken cookies. I waited for Carlos to call and at 5:30 PM I called customer service. I was told he would call me back in 30 minutes. At 6:15 I called back. I was put on hold and then disconnected. I finally was put in hold at 6:45 for Carlos. At 7:00 pm I was told that Carlos went off line!!! He was no longer at work!! I was shocked!! Even the management DOES NOT PRACTICE GOOD CUSTOMER SERVICE!! What a horrible company!!!I think this is a 1-800 company motto!! I do not use 1-800-Flowets for the same reason! Customer Service is lacking. They get two starS —.the cookies tasted good, BUT Will never shop here EVER AGAIN!!!

The cookies are good and I wanted to order several packages for Thank you gifts. After more than 90 minutes trying to navigate their web site, I sought telephonic help. While trying to place the order, they offered a shipping program to allegedly avoid shipping cost. The shipping offered was five to ten days. I tried to opt for the upgrade as I felt I would order more over the year. It was quoted at 19.99 for one year. then terms included 39 auto renewal which is a racket for every business. Then it truly offered me nothing. to get shipping in two days, I was still going to have to pay 9$ an order. I cancelled order and will ship elsewhere. Maybe some one that accepts Prime.