Cheryl's Cookies and BrowniesReviews of cheryls.com

Seemed like good idea at the time. FedEx "smart aka dumb" Post is the slowest thing I have ever seen. Nine days, so far, and not there yet. NEVER AGAIN....

HORRIBLE CUSTOMER SERVICE. I ordered 2 items and chose a delivery date AFTER the first available. So, they had extra time to ship my items. One item was shipped, but the other was never shipped. I contacted them the day it was to arrive and was told it could not be shipped. First I was offered an item of similar value, their choice to ship in 3 weeks. WHAT????? I declined and was refunded. The refund was LESS than the cost of the original item.

I have placed numerous Cheryl Cookie orders through the years... including this year. The company is running terribly. Your customer service is nonprofessional if non-existent. Several of my orders were never shipped or were not delivered on the specified date before Christmas and the tracking numbers do not correspond to the order. My specific Order Number – 578485628. Now it is too late to get something else to replace the order for a Christmas gift. I am also a Passport Member - This is a repeated pattern over and over again. The item is either lost, not shipped from Cheryl or delivered after the holiday. It is pathetic! The orders were placed on 12/3/2021 so there is no excuse for the items to not be delivered by Christmas Eve. This has been a repeated pattern for the last several years. I have spent a lot of money with Cheryl Cookies but this is the final straw. This company needs new management from top to bottom. This so frustrating when these are sent as gifts and they are not even shipped from Cheryl’s Cookies. Jim McCann the CEO of 1-800-Flowers has destroyed the quality reputation of Cheryl Cookies. Chris McCann, President and Chief Executive Officer, 1-800-Flowers and their various divisions is doing a terrible job running the company. This is the main reason people are apprehensive about these corporate consolidation of companies. This is my last year sending Cheryl cookies. You have lost a longtime and loyal customer. You might want to look at your reviews on Yelp and Facebook to see what your consumers are saying about your company and I can tell you it is not positive! Sincerely, John McCarthy Naperville, Illinois 60563

This company doesn’t care about your orders even with being a passport holder. My mom ordered cookies for a family get together and on the website you get to select the date you need them which is what she did. They shipped her order and when she called and said it was incorrect date they told her too bad. She then asked to speak to a supervisor and they told her she couldn’t because they work from home….. she said I’m sure you can transfer me and they just refused. She said to cancel her order and passport membership and they refused to give her the money back which was over $100+. They then told her it was her fault for selecting fedex standard shipping and that she should pay MORE MONEY to get premium shipping. All in all this company just wants your money and will not help you. Start going to a local baker and support small business instead. We’ve learned our lesson.

All the reviews are right. The shipping estimates are false and the customer service is non-existent. The cookies, if they arrive, will arrive too late to be consumed (consume within 4 days or freeze). Please, please don’t make the mistake so many others have…don’t buy from Cheryl’s.

I ordered some cookies for my parents This place is very expensive and they don’t care that my parents never got their cookies . They said I should had paid for overnight shipping!!!!! No your website says fresh cookies !! Long story short after 13 days still no cookies.. customer service pretty much said better luck next time !! Still no refund still no cookies stay away from This place

Not any better than your local bakery. Bad customer service. Reps are not aware company practices and policies and give at wrong information on pricing and shipping details

I ordered something for a customer of mine, it was not delivered when it was supposed to be. The email confirmation I received said I would get an email when it shipped. Never received one. I live chat with them and they told me it shipped, I asked to speak to a supervisor they told me I has to email them - here is the exact wording from them "I highly suggest to send us an email customerservice and we will forward your concern on our higher department." I receive a message that the order cannot be cancelled because they shipped it and was not signed by a supervisor. I asked again to speak to a supervisor and I received this message "I'm sorry for the inconvenience we can't no longer cancel your order due to reason that it is already in transit. " again not signed by a supervisor. Don't order from them. They keep asking how they can assist me when they assisted me at all!