Cheryl's Cookies and BrowniesReviews of cheryls.com

I'm very disappointed with Cheryl's cookies. I bought an order for myself and sent an order out of state to my daughter. These cookies were pretty bad, and not at all worth the money. Save your money and go to your local bakery.

Because my grandsons are away at college, I thought I would like to send them cookies regularly, so I paid for a "passport" that is supposed to provide free shipping for 1 year. On my next order, I was charged shipping. I began an hourlong "chat." At the end, the agent said shipping would be automatically deducted. She lied. I was charged for shipping. The cookies are good, but the customer service is horrible.

I've ordered from Cheryl's Cookies for many years now and I've always loved them . Two weeks ago I placed an order for a young man's birthday gift. Turns out his gift from Cheryl's was never sent! When I called several days ago they lied to me and said the delivery would reach him within a couple days. Then when I checked again today their Chat folks said their package delivered to the home, but my email from them still indicated that it was in process and waiting for shipment. A bit confused I decided to call them since I hadn't heard anything from the young man - that he received the gift. So I called Cheryl's and they told me the gift never shipped out. AND... they would not even send the product out as they told me it was not even available - even though it is still displayed on line!!! Their response - we can refund you your money back. duh! I spent time - picking out a specific grouping of cookies to give as a gift. I would like the cookies sent in a timely manner. Bottom line if you have to get something shipped out in a specific time frame - Good luck in getting your items. I've already made several calls, been promised they would arrive, etc... no one in their customer care department seems to know what they are doing! So they bait and switch and send a different item than what you bought from them originally. - which is what they call comparable. Frustrating experience overall. I'm am not sure I would use them again in the future.

Similar to other reviewers, my item was never shipped. I ordered a mini Bundt cake for my mother-in-law’s 95th birthday. I paid extra to have it delivered the day before her birthday since they don’t deliver on Saturdays. The charge was subtracted from my credit card several days before delivery, so I called to check on the order and was assured it would be delivered as scheduled. On the day of delivery I called again after if hadn’t been delivered by 5PM and was assured it would be delivered by 8. It never showed up. I called again on the next day (her birthday) and was told they no longer carried the item! We live in NY and my MIL lives in AZ. I was planning to have her put the candles in her cake while we did a video chat and sang Happy Birthday to her. What a disappointment! If I was told ahead of time that the cake wouldn’t be delivered, I could have ordered from somewhere else!

I'm extremely frustrated that I spent $38.99 on shipping for there to be a 3 day delay. I could've spent $17.99 instead for the same day that it's currently expected to be delivered. The reason why I spent so much on shipping to begin with is because my mom lives out of state is going through a really hard time and she just experienced a really difficult and unexpected loss. I've purchased from Cheryl's Cookies before and there has been delays in the past but I thought if I spent extra on shipping that they would come on time. Shame on me for spending so much on mediocre cookies. I won't do it again.

I am disgusted with this company!! I made an online order two weeks ago and still no cookies so I reach out to the company by phone they tell me that I would get them that day ...no cookies that day, write them they tell me there is a delay that I won't be getting my cookies until the NEXT week after that (3 weeks) because there production facility was closed from December 21st to January 9th which is funny because when I made my order it clearly said ships now!!! I called the company back the lady says I would get my cookies that day....again...no cookies. They REALLY need to get their stuff together here what unprofessionalism and so unorganized!!! There should be a disclaimer or something stating about the facility being closed!!!

Don't use this company very bad. Never delivered the cookies and when I called they were of no help. I asked to speak with a supervisor and they said they would call back and never did. Horrible place! I wanted them to just resend so they would get before the new year and they said they couldn't help. Please there are too many good companies out there to risk going to this place!!!

This company is the worst!!! I ordered a cookie gift for my 90 year old grandmother (who lives across the country from me) to be delivered on 12/24/21. I paid extra for the specific delivery date. I kept checking the order for a tracking number but as of 12/23/21 never saw one. I called customer service an got the worst rep I could have spoken to. I told her I was looking for a tracking number for the order as it was supposed to be delivered the next day. She put me on hold and came back on the line and told me not to worry, it was scheduled for delivery the next day. I asked her how she knew that if there was supposedly no delivery tracking number (she told me there was no tracking number on the order earlier in the call). She put me on hold again and when she came back she told me that she just missed the tracking number the first time but she now found it and the order would be delivered on the 24th. I asked multiple times before she would give me the tracking number so I could look myself but when she gave me the number I tracked it myself and found that the delivery was actually scheduled for the 27th not the 24th. I told her this was upsetting to me as I paid extra to make sure they arrived on a specific day. She said she saw that so I asked her what could be done about the extra I paid. She said she saw I paid the extra fee (again) and I said yes, and what can be done about that. She promptly hung up on me! I called back and spoke with a different rep who was a little better only because she didn't hang up on me, refunded me the extra charge (supposedly) and apologized for the previous rep's behavior. I tracked the order again today (the 26th of December) only to now find that the order isn't going to be delivered until the 29th! What??? When I looked at the detailed tracking history I found that this order wasn't even shipped until the 23rd in Ohio for delivery to Oregon on the 24th....never gonna happen! I placed the original order on December 3rd for delivery on the 24th so I think that was plenty of time - not to mention that when I placed the order the site guaranteed delivery before Christmas. I posted not one but two reviews of this experience on the website and found they will only post positive reviews. My first review was up for less than 24 hours and was then taken off of the site and when I posted my second review it was never actually posted, LOL. I had ordered a year round delivery of different holiday cookies (5 deliveries a year) but you can bet I will be cancelling that order and will never order from Cheryl's cookies again! Go elsewhere and save your money on this place! I would give 0 stars if it was possible!!!