ChefpreserveReviews of chefpreserve.com

I ordered an Item on 12/14/2025 for a Christmas Present. Today is 12/23/2025, I have not received the item I ordered.

Seal did not last long. Tried to use the bags to store different size cuts of onion and garlic - have them ready for cooking based on what I needed for the recipe. Remove them and then reseal. Idea worked once or twice then the seal failed. Did not notice it until the garlic and onions went bad. Had to throw them out. Now can't get rid of onions and garlic smell out of the bags. Can't reuse them. Same happen with some other foods I had used the bags for. Very disappointed 😞 😞 😞. Tried soaking and washing them several times. Bags still retains the smell.

Ordered on 12/12/25 and site indicated that that I would receive an email with the tracking number and the order would ship in 2-4 business days. Called the company twice starting 12/16/25 and left message and no response. Sent text asking about my order including order number and still no response. I called my credit card issuer and filed dispute on the charge. I considered ordering one from Amazon but after reading these reviews I am glad that I did not.

I ordered three of the vacuum sealers, but the company only shipped me two meaning I’m out $79 plus tax. I’ve contacted the company five times and they have not even responded to email or text or anything. This company is highly disreputable.

Worst/slowest shipping Customer service is unresponsive

ADDENDUM SEVERAL MONTHS LATER: THE COMPANY EMAILED ME, BASICALLY BRIBING ME WITH FREE PRODUCTS IF I'D REMOVE THIS REVIEW. I DID EVENTUALLY GET MY REFUND, BUT IT TOOK MORE THAN A MONTH OF IGNORED EMAILS AND FRUSTRATION. MY ORIGINAL REVIEW: COUNT ME AMONG THE MANY REVIEWERS WHO ARE DISGUSTED WITH THIS COMPANY. THEY HAVE A SATISFACTION GUARANTEE. THE PRODUCT DIDN'T WORK FOR ME. I COMPLIED WITH ALL THE PROVISIONS OF THAT GUARANTEE, INCLUDING SENDING PHOTOS OF THE DEVICE AND PACKAGING AND MAILING THE RETURN. IT'S BEEN A MONTH SINCE I INITIATED THE RETURN. USPS TRACKING SHOWS THAT THE RETURN ARRIVED AT THEIR FACILITY TWO WEEKS AGO, AND NOW I CAN'T GET ANYONE TO REPLY TO MY EMAILS. STILL WAITING FOR MY $150.

I have emailed them. I did not receive my product. They will not respond. There is no number to get a hold of them and they will not respond on an email. Unbelievable.

this company is terrible on returns. i purchased the product before i read the reviews. chatgpt warned about sealer not working as well as a pain to return. the vendor offered me a 30% discount and i refused. i had to send pictures.it took a week to get return label and only received my refund when i said i would dispute the charge with amex. CAVEAT EMPTOR(buyer beware)