ChefpreserveReviews of chefpreserve.com

Response from ChefpreserveJun 27, 2026

We're sincerely sorry for the delay and the inconvenience this caused. We completely understand your frustration, and this is not the experience we want any customer to have. Your order has already been canceled and fully refunded. We've also sent you an email, so please check your inbox (and spam/junk folder if needed). We'd really appreciate the opportunity to make things right and ensure you have a much better experience with Chef Preserve. This situation was not representative of our typical customer experience, and we'd love the chance to earn back your trust. If you have any questions, simply reply to our email or contact us at [email protected]. We're here to help.

Response from ChefpreserveJun 2, 2026

We're sorry to hear about your experience and understand your frustration. If your Chef Preserve vacuum sealer stopped working, we're happy to help. All of our vacuum sealers are backed by a 2-year warranty, and we'd be glad to replace any defective unit. Please reach out to us at [email protected] with your information. As for the $5 chat charge and the additional $43 billing, that was not from Chef Preserve. We do not charge customers for support, have never asked customers to pay to chat with us, and would never do so. It sounds like you may have contacted a third-party company that is not affiliated with Chef Preserve. We're very sorry this happened and would love the opportunity to help. Please contact us at [email protected] or provide your order information so we can assist you.

Response from ChefpreserveJun 2, 2026

We're very sorry to hear about your experience and understand your frustration. We do try to troubleshoot first because many issues can often be resolved with a simple fix, saving customers the time and hassle of waiting for a replacement. In your case, Kaitlyn had also requested some additional information and a shipping address confirmation, but we didn't hear back. That said, we didn't want you waiting any longer, so we went ahead and sent a replacement vacuum sealer, which has since been delivered. We also wanted to clarify that Kaitlyn is a real member of our customer support team. We do not use AI to handle customer service conversations—every email is answered by a real person who is genuinely trying to help resolve the issue. We sincerely apologize for the frustration caused by this experience and hope the replacement is working well for you. If there's anything further we can do, please let us know.

Response from ChefpreserveJun 2, 2026

We're sorry to hear that this process was so frustrating. We do want to clarify that we absolutely honor our return policy and process refunds for returned orders. In your case, a chargeback/dispute was opened through PayPal and later through your bank. Once a chargeback is active, we're legally unable to issue a refund on our side until the dispute is closed, which is why we explained that cancelling the dispute would allow us to process the refund directly. Based on your review, your bank has now ruled in your favor and refunded you, so you have received your money back. We're sorry the process took longer than either of us would have liked. While most returns are processed without issue, delays can occasionally occur due to carrier transit times, return processing volume, or active payment disputes that prevent us from issuing refunds until they're resolved. Thank you for your feedback, and we wish you all the best.

Response from ChefpreserveJun 2, 2026

We're sorry to hear about your frustration. When customers contact us about an Amazon order, we do ask for the Amazon order number because Amazon does not provide us with customer information needed to locate purchases. It's a standard part of the support process and is simply the fastest way for us to find your order and help. As for vacuum times, they can vary depending on the bag size, how full the bag is, and how much air needs to be removed. Many bags vacuum very quickly, while larger bags or bags with more air can take longer than a few seconds. We'd still be happy to help troubleshoot and make sure everything is working properly. Simple things like using the white clip to fully seal the zipper and ensuring the zip closure is completely airtight can make a significant difference in vacuum performance. Please reach out to us with your Amazon order number at [email protected], and we'll be happy to assist further.

Response from ChefpreserveJun 2, 2026

We're sorry to hear about your experience and understand why this was frustrating, especially when the original unit arrived defective. After you contacted us, we replaced the vacuum sealer at no cost under our warranty. Because the purchase was made through Amazon, replacement orders sent by our team are fulfilled separately from Amazon's expedited shipping services, which is why the replacement did not arrive as quickly as your original Amazon order. We understand that waiting for a replacement was disappointing, particularly after paying for faster shipping on the original order. Our shipping and processing times are outlined on our website, but we're sorry the overall experience took longer than you expected. If there's anything further we can do to help, please reach out to us at [email protected] with your order information and we'd be happy to assist.