CheddarsReviews of cheddars.com

For the second time, we walked in and waited. And waited. And waited.no one attempted to help seat us. And then left. Cheddars will never see us again.

This was the worse service ever order food and appetizers never got appetizers and food was ice cold. When server told manager because he was right next to our table because of a complaint as well . He stated I can’t talk right now I can only handle one complaint at a time. Poor customer service and then told the server to make sure she take all the food off the table that the people didn’t want. Sad he should not handle the job he needs another profession. Pissed customer.

Terrible Service and Management As a local, we frequent local restaurants as much as possible. We realize due to Covid, things have changed. Checked in with Hostess; he instructed there would be a 25-30 wait @ 3:30pm and we should wait in our vehicle/ we requested a a front section near window so we could watch our vehicle w/ dog in it... NO ONE working that area said the Hostess.. We watched several parties pull up and go in. They did not come back out. We checked with Hostess @ 4pm; still nothing available. Finally seated after 45 mins.; another 20 mins before drink order taken-- waiter said he did not know we were his table. The area we wanted to sit was not been seated with individuals-- yet we could not sit there. Resultantly ordered.. Received food... the Potato Soup was "SALTED" beyond human consumption; Mgr see out the loop and did not offer much resolution. We left without eating and will not return. The Kitchen or some one "purposely" Salted the soup out of vengeance. Be very care going here.. .do not trust the staff/management.

I have a whole attitude about my experience. As a matter of fact, i am completely livid. Let's begin with my actual phone call. Press 1 for take out. I sat on hold almost 30 min before someone took my order. Not to mention that there was bo hold music or anything saying that someone wld be w you in a min. It was complete silence to where u dnt even knw if someone is EVER coming to the phone or not. When i voiced my opinion to whatever acting manager answered my call eventually i was greeted with ATTITUDE like it was wrong of me to even have a problem. Then, when i asked for the GM my call was disconnected. Now regardless of what drew said there is a BIG difference from somebody placing you on hold and someone hanging up in your face. Then, to be told that $5 for 4 extra shrimp just seem like highway robbery to make matters even worse. Reality check!!!! Your new orleans pasta IS NOWHERE AS GOOD AS IT USED TO BE!!!!! Its dry AF and if you wld like to enjoy it then you have to even order a cup of sauce on the side. Otherwise you would CHOKE from it being so DRY! NOW lets get to my conversation with drew, when he finally felt like i was important enough to come to the phone for...HORRIBLE MANAGER!!! PLEASE DONT TELL ME THAT GETTING HUNG UP ON WAS AN ACCIDENT!!!! BS!!!! U MEANT TO DO THAT!!! HOLD IS ONE BUTTON AND HANG UP IS U PLACING THE PHONE ON A HANG UP BUTTON!!! GTFOH!!! I AM LIVID AND PISSED with my experience anfdd plan to complain on ANY and EVERY social platform that i can beginning with google amd trust pilot and believe me when i say google lets me know how many people keep up with my reviews and its in the thousands!!!! Also, i work management at a fast food joint and wld NEVER be as rude as the acting manager and DREW was to me!!!!! COUNT YOUR DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!

The worst service I have ever had!!! I did a Togo online at the Greenville, SC location and the manager Dale Hager. Are horrible!! I had issues with my online order and they promised me that they would give me my money back after the mistake they knew they made, and they never did. I even called the corporate office and they promised me the same thing; nothing was resolved. If you go to this place, please run because they want give you what you deserve as a customer.

Cheddars in Brooksville, FL 1st visit: Ordered the ribeye steak medium rare, came out a little under done, was a nice cut of meat, I specifically asked if I would get the piece back. Was told yes. What came back was a steak that if lucky was 1/4" think (no lie). It was a pasty grey color as they couldn't leave it on the grill for long. I asked where the steak was that I sent back (it was 1/2" thick) has the corner cut off. Was told this was the same steak, back and forth, told them I wasn't happy with the replacement steak. Also ordered BBQ Ribs. These were washed out in flavor, and tough. Service was extremely slow. Manager comped the steak. 2nd visit: ordered the steak again, med rare. Came out well done, was again extremely thin 1/4" think. Asked to speak with the manager, waited literally 20 mins. Asked repeatedly. Ended up leaving paying for the food we didn't eat, and didn't see the manager. Server took the food back to the kitchen, uneaten. Will never go back, Only seen the waitress 4 times, drink order, food order, and receipt and her returning our credit card. Had to ask other waitresses to see if we could get the manager. Which didn't work.

We went to the Cheddar's here in San Antonio Texas for my wife's birthday party. Worst experience by far, never return again.