Dawn H.
Checkr has 0 customer service availability
What a messy situation Checkr seems to cause. Find a better way PLEASE! I got a new license due to moving. This should be an EASY update with how mobile people are these days! Nooooo.... I has been crazy and is preventing me from continuing my work. How long... it took my daughter 45 days to get her stuff cleared up when all she did was try to change her address. Come on people this is gone to far using computer systems to do everything and when it doesn't work, you never know. You need some human intervention on some levels!!! Like customer service when things do not work like they should!!! Update, it has been more than 12 hours since Checkr responded to my review. I have not heard a word and I still have a flag on my background report. This is crazy. Its been over a week of no real response with a real resolution to what should be a common update, not something that should shake up the whole world!
Response from CheckrJun 1, 2026
Dawn, I am sorry to hear you are experiencing this. License updates can sometimes trigger a re-verification step when the new information doesn't match what was previously on file. That being said, I want to make sure we get this moving for you. I'm going to send you a private message through Trustpilot so we can figure this out. Added June 2: we still want to help get this sorted for you. We sent a private message through Trustpilot asking for further details and have not heard back. Damien S.