I was interested in a gun had emailed them to make sure it was in they responded yes so I waited until the next morning to place the order. Just as I have seen everywhere, the bad reviews on price gouging ARE TRUE. They inflated the price of the gun $1000 dollars over night. This company does not care about customers they are only in it for the money. I HIGHY RECOMEND NOT BUYING ANYTHING FROM THEM! They are ripping off customers inflating prices unlike many other companies that take care of customers. If you like being ripped off this is your store...
HS
Heather S.
This place is not a good place to buy…
This place is not a good place to buy ammo. My husband bough a case of ammo and received one box. These people are cheating others out of their hard earned money please warn your hunting buddies!
DP
David P.
One star too many
One star too many. Ordered three gun magazines. Would not fit gun listed. Charged a fortune to ship plastic trash. Go anywhere else. Total rip-off.
UI
Umar I.
These guys are jokers
These guys are jokers. Shipper lost the items and these guys would not reimburse and asked me to work with shipper and to open a claim with UPS.
CG
Christina Goforth G.
"Slower than Sh t"
They should be renamed "Slower than Sh t" I purchased an item in stock and after a week still no shipping of the item. I called custom service and they told me it would ship that day. 2 days later still not shipped of my purchase. By the way they are not cheaper than dirt as they are one of the higher priced vendors around.
LA
Leif A.
Not a great experience, but it's been resolved
Edit: Cheaper Than Dirt responded to my BBB complaint and resolved the situation. I'm surprised they didn't contact me directly, but I'm satisfied with how they resolved this problem.
Original post below:
I purchased an order of 250 Rounds of Magtech .223/5.56 NATO Ammunition FMJ 62 Grains 556B on October 31st, 2020 at 12:41 AM for a total order charge of $387.33. Later that day, I realized that I had purchased the wrong ammo for my needs and sent Cheaper Than Dirt an order cancellation request at 2:56 PM on Saturday, October 31st and included my order number with all of the relevant information.
OVER THIRTY-TWO HOURS LATER, at 11:31 PM on Sunday, November 1st, I receive a shipping confirmation email to tell me that my order is on its way. No response from customer service. Then 3 days later on November 4th, 2020 at 10:25 AM I FINALLY hear back from Monae McElroy, an employee of Cheaper Than Dirt who informed me that "Order 20831556 has shipped and could not be canceled. This order is scheduled for delivery on 11/04/2020." In other words, she emailed me to tell me that my order will arrive later that day (super helpful) and they couldn't cancel my order because Cheaper Than Dirt customer service is so incompetent that they don't reply to your emails for 5 days.
I emailed her back later that day (November 4th, 2020 at 8:25 PM) with the following message: "I requested to cancel my order BEFORE it shipped. I sent a cancellation request email on October 31st at 2:56 PM and it was shipped on November 1st at 11:28 PM, over 32 hours later. How is saying that it couldn't be canceled because it has shipped a valid reason? I want to return the order."
Now it's 16 days later and I still have not received a response. Absolutely appalling. My box also arrived with heavy damage, which hasn't happened to another package since I moved to my current residence 3 years ago (I have no evidence to blame Cheaper Than Dirt for this, but it is suspicious because their customer service is downright dreadful). And their price gouging is unbelievable. They are really taking advantage of people during a difficult time.
HB
HB
One of the BIGGEST price gaugers in the…
One of the BIGGEST price gaugers in the country.
Don't buy from them because all there merchandise is totally overpriced!!!
SM
Steve M.
Avoid CTD like the Chinese virus
Yep they might as well get their stuff from China cause I’m not buying from them ever again just as I try to avoid any intentional China purchases(try to.) Other retailers did increase due to supply and demand but not as much as CTD. Almost double for a stag arms 556 rifle vs elsewhere, forget these jokers, even when things get back to normal.