CHAX SOFTWARE, INC.Reviews of chax.com

Response from CHAX SOFTWARE, INC.Dec 17, 2021

Hello Michael, We appreciate your feedback, but if you can go to the support page, you will see both troubleshooting guides available. Multichax https://www.chax.com/support/troubleshooting-multichax/ Chax https://www.chax.com/support/troubleshooting-chax/ Please share the page that you were looking at so we can update the information, if available. We would appreciate a positive feedback if you feel that this has been helpful. Thank you.

Response from CHAX SOFTWARE, INC.Nov 20, 2021

Hello Silvia, We are sorry that are having issues. Our customer support is not open during weekends. We had responded to your ticket #2037753 the following Monday morning and have not received your reply. We would appreciate if you would contact our customer support during normal business hours so we can assist you properly. You can reply to our ticket with your phone number and someone will contact you. Thank you.

Response from CHAX SOFTWARE, INC.Feb 1, 2021

Thank you for being a long time and valued customer. We appreciate all the feedback. We want to address the delays being related to us not receiving your mailed check payment in a timely manner. This is due to the issues that the USPS has been having with sending out mail since Aug 2020. Here is a sample of this being reported as late as Jan 2021: https://www.npr.org/2021/01/03/953073956/widespread-mail-delays-as-usps-faces-unprecedented-backlog We have other payment methods available such as using CHAX check payment via phone, fax, or e-mail, ACH transactions, along with credit card payment options that will allow us to process payment and your orders in a timely fashion (usually 1 business day). Thank you. CHAX management