CHAX SOFTWARE, INC.Reviews of chax.com

Response from CHAX SOFTWARE, INC.Jul 11, 2026

We’re sorry to hear that you felt your messages were being ignored. Our standard support response time is up to one business day, though we understand that delays can be frustrating when you need assistance. Could you please provide your support ticket number or the email address associated with your MultiCHAX account? This will allow us to locate your request, review what happened, and make sure it is addressed as quickly as possible. UPDATE: We only became aware of your previous messages after investigating your recent Trustpilot review regarding our support. It appears that the requests were sent to our orders department email address, which is not monitored for support or privacy-related requests and does not create a support ticket. Your request has been resolved.

Response from CHAX SOFTWARE, INC.Mar 25, 2024

Dear Monsey, Thank you for taking the time to share your feedback with us. We understand your concern regarding the use of special ink for printing banking information and its impact on your experience with our software. At CHAX, we strive to ensure our customers have all the necessary information before making a purchase. Our software is designed to work with MICR (Magnetic Ink Character Recognition) ink, which is a standard requirement by many banks for processing checks. This information is provided in our product documentation and on our website to help our customers prepare for their check printing needs. We regret any inconvenience this may have caused you and appreciate the opportunity to clarify this requirement. While our refund policy typically covers issues directly related to the functionality of our software, we are committed to customer satisfaction and would like to understand more about your situation. Please contact us directly at [email protected], so we can discuss your experience further and explore how we can make this right for you. Whether it's providing additional support to meet your banking requirements or discussing other possible solutions, we're here to help. Thank you again for your feedback, and we look forward to the opportunity to assist you. Sincerely, CHAX Team

Response from CHAX SOFTWARE, INC.Nov 20, 2021

Hello Silvia, We are sorry that are having issues. Our customer support is not open during weekends. We had responded to your ticket #2037753 the following Monday morning and have not received your reply. We would appreciate if you would contact our customer support during normal business hours so we can assist you properly. You can reply to our ticket with your phone number and someone will contact you. Thank you.