Charter VanlinesReviews of charter-vanlines.com

I arranged a move for my parents, and the crew handled it well. They spoke clearly and asked where things should go. They set up the main furniture so my parents could settle quickly. The team worked at a steady pace and didn’t rush. Moving can be tiring, but they made it simple.

The crew did an outstanding job moving my items. They were thorough and efficient, ensuring nothing was damaged. I was impressed by how quickly they handled everything.

The move was for my grandparents, and I was worried about how it would go. The team explained each step and didn’t rush them. They placed items where we asked and kept the process simple. It was a long day, but they managed it well and stayed professional from start to finish.

I shifted from FL To MO with a lot of fragile items. The crew wrapped each piece and loaded it carefully. The placed boxes in the right rooms so unpacking was simple. The whole job was done in a half day.

Charter Vanlines moved me out of a shared townhouse. They showed up when they said they would and started loading right away. They stacked boxes neatly and kept things in order. I liked that they worked quietly and didn’t rush. When we arrived, they unloaded in a neat line, and I could unpack easily.

The move from FL to TX took longer than expected, but everything arrived safely. The team packed my stuff, went well, and kept me informed until unloading was done.

DO NOT USE THIS COMPANY! We were contacted and offered great discounts but when we said we needed time to think about it they said if we hung up we would lose the substantial discounts so we paid up. We were duped. We were given a two day window and never heard, so we called. We finally figured out they were brokers and NOT the movers. Our projected moving date was tomorrow. We were at the doctors today when we received a call saying the movers would be here TOMORROW! Totally unacceptable! We had no idea who the movers were, no chance to investigate them. We were to trust our belongings to someone we never heard of…you got to be kidding. Now they refuse to refund our funds, we are seniors who need every penny. Stay far away from them.

CHARTER VAN LINES move from Georgia to Illinois I contacted Charter Van Lines last year November of 2024 got my quote and ended up moving on February 1 if 2025. Horrible experience, first off the company they hired to move us from St Louis Mo was Midwest Moving Company which I didn’t know at the time that they were brokering our move from another company. They didn’t tell us that someone else besides Charter Van Lines was moving us and I should have checked myself. Anyway the movers showed up with a large moving truck like the size of a large U-Haul truck probably 20-26 foot. 2 people came and looked at our move and said it wouldn’t fit all our stuff and the guys were really rude and hateful and was very unprofessional movers. Anyway they told us they would only fill truck half full with our move. We were upset and had to be out of house. Anyway I ask them what we need to do since they were not going to take all our stuff. They said they would fill truck full if we paid them cash outa pocket and we were in a bind so we paid them another 1700 dollars cash just to fill truck full which was totally wrong and we were in a bind so we did it because we didn’t have a choice. So they filled truck and still couldn’t get our stuff in that Penske truck. So they left with the 1700 cash bribe. Charter van lines did not send a big enough truck to start with. So we paid charter van lines around 5400 plus pay these guys 1700 cash. Now we have a bunch more stuff that Charter van lines said we could fit in that truck that the movers would only fill half full and bribe us so they could get more money from us. So we had to rent a large U-Haul truck to load rest of stuff that was supposed to fit. The U-Haul truck rental was 900 dollars plus gasoline for the trip from Georgia to Illinois so we had to spend over 8000 dollars plus fuel and hotel for the trip. Also the guys were Smoking pot before they came and was High on pot when they unloaded our stuff. I could smell it and they tore our leather couch moving it in new house. Overall a terrible experience and charter van lines never once followed up to see how move was. We ended up spending 4-5 thousand dollars more to move. I will be reporting this to BBB. The cash bribe or we won’t fill truck was totally wrong. Marty