Charming CharlieReviews of charmingcharlie.com

If I could give 0 stars, that's what I would give. First of all, the customer service, or lack thereof, is the worst I've ever experienced in all my 55 years of shopping. The phone number listed is out of order. It indicates a help button on the website but that is nonexistent. The email process is slow and painful but is the only way of communicating your issue, it is awful. It takes several days to get a SCRIPTED response such as we will look into it and get back. They don't get back in a timely manner, which then forces you to repeat the same process again and again. My main issue with my order is that I was sent 2 out of 3 items and there has been vague information given for the reason and the resolution. I am days/a week into this process of trying to get a definite answer. It's unfortunate because I love the clothing but not worth the hassle!

My order was placed on June 10th. They quoted 5 - 8 business days to get the order shipped. It has now been 13 business days and for the past week they keep saying my order is waiting for courier pick up. I have asked 3 times for them to cancel my order and refund my money since the items failed to arrive in time for my vacation. I keep getting a very generic scripted email response and was told they can't cancel my order (even though it still sitting in their warehouse) and can't refund my money...I'll have to wait until they decide to ship it and then go through the return process. Very poor customer service and a ridiculous cancel/return policy when they can't meet their quoted timeline for shipping products. First time Charming Charlie shopper and it will absolutely be the last. Don't spend your money here. You will be out money and product and getting any resolution is next to impossible.

Buyer beware ! Terrible Costumer service.... I ordered 4 items May 9th have yet to hear from them on anything, I've contacted this company several times with no return communication. I'm moving at the end of May & also tried to let them know this , again no communication , then asked them to cancel my order that has not went thru yet via web-site still no answer. So FRUSTRATING! Save your Money !!!!

I will never order from Charming Charlie again!! This is why I have trust issues with ordering items from online! I ordered a bag from their site on March 23rd. I received my order in a timely manner and as pictured. However, my issue is that my bag strap broke on May 12th. When I contacted CC, they requested pictures of the damage and communicated they would send me return instructions once they received my photos. Well funny enough after I sent the photos Arisse had the nerve to tell me since the damage occurred outside of the return window, there was nothing they could do!! What scammers, fraudsters, and skeemers!! There is absolutely nothing charming about them! How convenient that my bag broke right after the 30 days!! They should make the return policy more clear to customers prior to allowing an order to be placed. And why did Arisse have me waste my time sending her photos when she knew she wasn't going to actually help me. They play in people's faces, but never again will they get a dime from me!!

With all of the bad reviews and them stating 5-8 shippings day (which is false) why haven’t this site not shut down?

I placed an order on 1/31/2025, but as of today, 2/19/2025, I have still not received shipment/tracking info.(website says delivery in 5 - 8 business days). Charming Charlie is not responding to emails. I wish I would have read all of the horrible reviews about this company before ordering.

I would leave 0 stars if I could. It has been 3 1/2 weeks and my order has not been shipped yet. I reached out to them and a get a generic email stating says orders will be shipped out 5-7 business days. I’m fine with that…it has been 14 business days and it has not been shipped yet. I contacted them to cancel but they said that they can not because it has been processed, even though it has not been shipped yet. Horrible customer service!

Do not buy from Charming Charlie. I purchased some valentine's day items. Two weeks later they have not shipped and customer service said i can not cancel. Last year the same thing happened but after a long wait on shipping, the order finally got cancelled. Never again will i purchase from this company.