Charming CharlieReviews of charmingcharlie.com

I will NEVER purchase anything with Charming Charlie’s again. I want to give them a zero rating but fortunately for them they give themselves the 1 star. After all the stress just to receive the order I paid for, the product received was cheaply made and absolutely did not look like the picture. The disrespect to the customer is clear. The website makes you feel like they are happy to fulfill your order & it’s ready to be shipped after you’ve paid. When actually they knowingly fail to tell you the truth that purchase will not even leave the warehouse 2-3 weeks. While you wonder and attempt to inquire as to why your package has not arrived. It’s almost unheard of to operate a business this way. It took 3 weeks to receive 1 item which I needed for an event and had to find a replacement because the dress never came. No communication, impossible to speak to anyone, they don’t want you to reach them so they literally make it impossible, There is no customer service although the website makes you believe you can contact them if there is a problem at any time. They provide several phone numbers which are not working numbers. Ultimately your only alternative is to email them. I received a response to my email after 3 days only to inform me through a form letter response that my order had not even left the facility. No ethical obligation to communicate or care about their customer. Absolute WORST buying experience I’ve ever had.

I placed an order 2/13/26 and it is now 3/19/26 with no changes. I recall them having a storefront. I didn’t realize a company could stoop to scam levels but I am not surprised by much anymore. Save yourself the hassle and money. I have since contested this charge with my banking establishment.

My item ordered DEFINITELY did not look like the picture portrayed. I returned the order, the next day, have USPS confirmation that the returned item was received but have NOT received my credit. Phone number on site is disconnected. No response to emails. Order CHC190624 - this is my order number Charming Charlie -

I ordered a dress for my vacation. I received it after 2 weeks, but I wasn't in a hurry. I received tracking information via email. The dress is true to size and matches the description. My good mood wasn't spoiled.

I just received my order and its nothing like the picture the dress is really short and online its way below the needs. The color isn't true. What a ripoff, no wonder why nobody can get in touch with charming charlie. They like to rip people off, no contact number at all.

I used to occasionally shop at Charming Charlie when they were in the mall. I was doubtful of their website and after looking online several times I placed an order but should have listened to my gut instinct. The clothes arrived after almost 30 days, the clothes are not true to size and to return something is a LOT OF WORK! Customer satisfaction is definitely not a priority or CC would not make it so much work to return something. I have decided to live and learn and post on their social media to alert the public about my experience. One of the shirts I wore for the first time last week and the snaps immediately came off of the cuffs of the pullover. Very disappointing, tailoring is not cheap and even though I know the basics of sewing, I cannot put snaps on a sleeve cuff. The clothes have absolutely no tags, size tags, CC tags, care tags, nothing...I am convinced this is a scam and I advise people not to shop on their website.

I wish I had looked up reviews for this retailer before I bought from them. Received a dress with inaccurate description on the website. Shipping of the order was extremely slow. Contacted customer service multiple times. Then when I tried to return the dress due to inaccurate description (never said there were pockets on the dress which gives the dress a widened puffy look especially unflattering for a mini dress) they were only going to allow store credit as if I would ever get anything else from them. Buyer beware.

I'd give a 0 if I could. May 29th I ordered 5 rings from Charming Charlie, of which 3 shipped and were received early June. As of July 16th, the other 2 (most expensive BTW) still have not shipped. No customer service phone number is in service, and they DO NOT reply to the emails. Fun fact - I have PAID $100 for two things NOT EVER SHIPPED and they IGNORE emails. Possibly because they are going to go belly up (AGAIN).....WORST SERVICE IS NO SERVICE - now I have to go contest the charges and deal with all that nonsense. THANK YOU NOT-SO-CHARMING CHARLIE.