Charlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
charlie.com
Website
charlie.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The approximate time when they can expect their money
It provides a service. It's very convenient
Response from CharlieOct 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out.
Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like!
Thank you for choosing Charlie!
SB
Sophie B.
I really like this financial…
I really like this financial institution, but to limit the withdrawal limit daily, im not happy with. But thats with most banks. Ive been this bank awhile I should a leeway. Depositing is also a limit daily. There times I want to deposit a large sum and cant. I cant deposit deposit checks through the mobile app.
Response from CharlieNov 6, 2025
Thank you Sophie, we understand how annoying limits can be, especially when you’ve been a customer awhile and need a little more flexibility. We do have a few options that may help and yes, you can deposit checks right in the Charlie app.
Mobile check:
In the app tap Move Money → Cash a check, then take pictures of the front and back of the check. You can choose to get the money right away for a small fee, or wait ~10 days and it’s free.
If you prefer not to use mobile deposit, you can also deposit cash at participating merchants (Visa ReadyLink locations such as Walgreens, Dollar Tree, etc.).
Why you’re seeing limits
ATM withdrawals are limited (for example, $1,000 per transaction and $1,000 per day for in-network ATMs). If you’re using an out-of-network ATM, fees also apply and count toward limits.
There are also limits on transfers and other movement types (for example, PAI/ACH transfer daily limits around $3,000). In addition, deposits have monthly caps on total deposits.
These safeguards help protect customers and comply with banking rules.
Thanks you for being a Charlie customer, we have submitted this feedback to our team and we want to make this as easy as possible.
JO
Joseph
this institution is dependable and professional
this financial institution is unique in their management to banking. Professional, honest and great customer service and concern for their clients
Response from CharlieOct 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out.
Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like!
Thank you for choosing Charlie!
AM
Alice M.
Good excellent
Good excellent
Response from CharlieOct 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out.
Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like!
Thank you for choosing Charlie!
EC
Elizabeth C.
Love your card
Love your card
Response from CharlieOct 14, 2025
Thank you so much for your positive review! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence.
Refer a friend to Charlie and you both get $50 after their first deposit. Log in, tap “More,” then “Invite a Friend to Charlie". Refer unlimited eligible members!
Thank you for choosing Charlie!
TB
Terry B.
I just love Charlie’s Charlie is the… I love the way y’all send me my disability check three days early
I just love Charlie’s Charlie is the best
DE
Doris E.
Charlie always polite people and they…
Charlie always polite people and they work with you have a problem they have gone miles to help me out and I give them a A + there wonderful
Response from CharlieOct 14, 2025
Hi Doris,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was polite and went the extra mile. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like!
Thank you for choosing Charlie!
JT
Jeffrey T.
Have really never had a problem that…
Have really never had a problem that you didn't fix for me
Response from CharlieOct 14, 2025
Dear Jeffery, your wonderful review made our day!
We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out.
Be sure to take advantage of our $50 referral credit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like you both will receive $50 after their first deposit.
Thank you for choosing Charlie!
