Sherri B.
I’m very happy with the Help Charlie…
I’m very happy with the Help Charlie does for me. Its nice to know they care about their customers ❤️

Charlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sherri B.
I’m very happy with the Help Charlie does for me. Its nice to know they care about their customers ❤️
Chris H.
Always make things right and its a great card friendly people and staff
Sharon L.
It’s alert me when charges are made in error that I didn’t make
Response from CharlieOct 14, 2025
Hi Sharon, thank you for your great review! We’re pleased to hear that you feel secure with our fraud protection measures. Protecting our customers' financial information is a top priority for us, and it’s encouraging to know that our efforts are making a difference. If you ever have any concerns or need assistance, please don’t hesitate to reach out. Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like! Thank you for choosing Charlie!
Cindy H.
Very friendly and knowledgeable
Response from CharlieOct 14, 2025
Hi Cindy, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was very friendly and knowledgeable. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like! Thank you for choosing Charlie!
Ronald V.
It’s just been good experience there the best!!!!!
Response from CharlieOct 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Know someone who needs Charlie? Refer them and you both will receive $50 after their first successful deposit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like! Thank you for choosing Charlie!
Wanda M.
Got hung up on and customer service was terrible
Response from CharlieOct 14, 2025
Dear Wanda, We regret that your experience with our service was less than satisfactory. We value the trust our retirement community places in us, and we want to ensure that trust is maintained. We’ve left you a message to address your concerns and work on a resolution. Thank you for your feedback, and we look forward to hearing from you.
Annie W.
They inform you of anything they seem to warrant suspicious. The customer service is very good. They informed you of your date your get your next deposit is posted and the time that it will post they are very, very good
Response from CharlieOct 14, 2025
Hi Annie, thank you for your positive feedback! We’re glad to hear that our fraud protection services have provided you with peace of mind. Our team is dedicated to ensuring your financial security, and we’re constantly working to enhance our protective measures. If you have any questions or need support, we’re here for you. Be sure to take advantage of our $50 referral credit. Just log in, tap “Invite a Friend to Charlie" to send the link. Refer as many eligible members as you like you both will receive $50 after their first deposit. Thank you for choosing Charlie!
Marion A.
Charlie tells you when to expect your direct deposit. It’s always there when they say it will be. I use my debit card and there are never any issues. It’s so much less stressful to use Charlie.
Response from CharlieOct 14, 2025
Hi Marion, we’re so glad you’re enjoying our early direct deposit! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know. Refer a friend to Charlie and you both get $50 after their first deposit. Log in, tap “More,” then “Invite a Friend to Charlie". Refer unlimited eligible members! Thank you for choosing Charlie!