DA E.
Very bad experience
Very bad experience. Got a Beckett signed Leo Messi jersey and wanted to also get a LOA from the site but they refused because it was a fake sticker fake card and forfeit autograph. Haven’t received any refund yet because the site needs to get back this fake item. Be aware here. Don’t buy from the “donor” that sells framed jerseys and always put a ball of soccer or any sport he donated in the same pictures
Response from CharityStarsJun 27, 2024
Dear Daniel, Thank you for your comment. First of all, Charity and we are really sorry for this inconvenience. We take authenticity extremely seriously. We requested proof that Beckett's email pertained to the Messi shirt, but we haven't received this verification. Nevertheless, we have still honored the return. The screenshots you provided could be related to any item. We have yet to receive the item. Rest assured, we will process your refund as soon as the item arrives, as outlined in our terms and conditions. Unfortunately, we have had issues in the past with customers returning different items than they received. We will send you the refund receipt as soon as we receive the item. Thank you for your patience and understanding. The CharityStars Team.