ChargebeeChargebee is the billing and monetization platform built for the AI economy. We help businesses of all sizes grow revenue by providing a comprehensive suite of solutions, including subscription management and recurring billing, pricing and payment optimization, revenue recognition, collections, and customer retention. With Chargebee’s enterprise-grade platform in your corner, you can maximize your growth potential, adapt quickly to changing market dynamics, and increase customer loyalty.
Chargebee (chargebee.com) has 107 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Internet & Software · Bethesda, Maryland
Excellent
Internet & Software · Manchester, Maryland
Excellent
Internet & Software · Silver Spring, Maryland
Excellent
Internet & Software · Columbia, Maryland
Excellent
107 approved reviews, newest moderated first
Azad
Unserious company which have no business ethics and we will have to report them to the police for scamming us.
Response from ChargebeeFeb 6, 2025
Hello Azad, we are very sorry for the frustration you've experienced. We have escalated the matter internally, and our team will reach out to you shortly to address and resolve this issue. We are committed to making this right for you and truly appreciate your patience and understanding.
Ernesto H.
Our experience with ChargeBee was disappointing from day one. Their sales team is overly aggressive and pushy, constantly offering discounts to get you to sign as quickly as possible. Once you’re handed off to the implementation team, the real nightmare begins. The support team is highly unqualified and lacks the expertise needed to ensure a successful implementation. On top of that, they start charging their monthly fee from day one, regardless of whether you're live or not. We ultimately had to cut them off before even going live because the implementation was going nowhere. Despite our genuine intent to use the product, we ended up paying $2,000 for something we never got to use—all due to their failed implementation (plus, they'll stop answering your emails to avoid having to deal with you). Would not recommend.
Response from ChargebeeJan 24, 2025
Hi Ernesto, Thank you for sharing your feedback and details with us. We’re sorry to hear about your experience and understand your frustration. Please know that your concerns have been escalated to our team and we will follow up to address this directly. Thank you again for bringing this to our attention. We are committed to resolving this matter.
Masha C.
Chargebee supported our (online beauty) company very well during our migration of payment providers for processing PayPal. The teams were very responsive and thorough, they knew what needed to be done and they guided us through it. We would not have been able to do it that efficiently without them!
John D.
Looking for subscriptions? Don't go to Chargebee. Difficult to communicate with this company and customer service. Migration for a simple bunch of customer is taking months and after 3,5 months we are not able to go live with Chargebee.
Response from ChargebeeJan 20, 2025
Hi, We are sorry to hear about your experience with Chargebee. Unfortunately, we’re unable to verify your identity based on the information provided. Please contact us at [email protected] with more details so we can assist you and address your concerns promptly. Thank you for bringing this to our attention, and we’re committed to earning back your trust.
Taylor C.
Chargebee has been incredibly helpful in tracking our purchases, providing clear insights and streamlined data management. Its integration with our CRM systems was seamless, with little to no issues during the process, making the onboarding experience smooth and efficient. Additionally, the retention software has proven to be comprehensive and practical, offering a wide range of features to support our customer retention efforts. That said, the tool feels somewhat detached from the customer's journey. While it excels in backend operations, it could be improved by aligning its functionality more closely with the real-time customer experience. Overall, it's been a valuable asset to our team, and with a few enhancements, it could be even better!
Kevin B.
So charge bee as far as i am aware is a middle man for helping to take cash on a website. Longtail pro is no longer in business and there chargebee page is still up still taking cash from people. Note there has been no service since last year. You can't cancel because longtail pro are no longer in existence. You are taking cash from smaller individuals here who cant stop the payment. I had a chat with there customer service and explained what was up and they said take it up with the provider? This was repeated twice. Like i know you have to make cash but talking cash from people who are not getting anything. So i looked at the other reviews for chargebee and customer service does not exist well yes i agree. I will also report this to my bank. "Could you please reach out to them directly to resolve this matter?" No there is nothing working apart from your payment page. it has chargebee on it. i told them this explained and this is what was siad "I understand the situation. Regarding your payments, would it be possible for you to reach out to them directly to help resolve this matter?" Maybe there chat is just a bot i don't know either way terrible in so many ways. This is also why i have left a chargebee a 1 star review. In customer service if you can't look after people i don't know why you are still in business?
Response from ChargebeeNov 27, 2024
Hi Kevin, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced. Chargebee is a subscription billing platform that facilitates payments for merchants, but we don’t manage or control the services the merchant provides. That said, our team has confirmed that your subscription with the merchant has been canceled, and you should not be charged going forward. If you continue to experience any issues or need further assistance, please reach out to us at [email protected]. We’re sorry for any confusion and appreciate your feedback.
Gopal K.
Chargebee is at the forefront of providing subscription management services that are in demand and also innovative when it comes to the rest of the players in the market. Counting my recent and specific experience, Chargebee brought in a feature to map records across integrations with the help of a simple csv upload, previously which used to be handled through support. Given this new update to integrations, it has saved us significant amount of time and helps up link records faster than before. I am hopeful Chargebee keeps coming up with such innovative features in the future making it an even better choice.
Christian M.
Makes errors all the time, very unreliable.
Response from ChargebeeNov 15, 2024
Hi Christian, we understand your concerns and sincerely apologize for the issues you’ve faced. Please know that this case is our top priority, and our team is actively working to address it as quickly as possible. Your experience matters greatly to us, and we’re committed to making this right. Thank you for your patience.