John S.
Rough at First But Came Through
Rocky start but they came through. They do not have the staff to keep up with the quantity of orders receiving which still needs to be fixed by them. However after a month they finally got my order shipped. They expressed shipped 2 day air to try and make up for the lost time as well as offer me a more than generous discount in refund to my purchase. I actually felt bad with how much they were discounting. The lack of communication was very frustrating but all in all they made it right and tried their best to fix the situation. I won’t lie I definitely could have been easier on them looking back on everything now but I would give this company a chance. Don’t go in thinking you’ll get the sunglasses in a week but I’ve only had mine for a day now and the only time i took them off was to sleep lol. Originally gave them 1 star after everything they have done I would say 4 stars. If you think I’m now being generous call it a 3 but they have made up for their mistakes in my mind.
Response from ChameloJul 29, 2024
Thank you for giving us a chance to make things right for you, John! Sincerely hoping that our next interaction together will go well from the get-go.