ChameloReviews of chamelo.com

3rd and final: the sunglasses are of excellent quality and works as advertised. I have corrected my rating to 4 stars instead of my initial 1 . ( holding back 1 star due to not so satisfactory customer service process). Overall well worth the money and a well made product. Shipping and back order issues are probably what is holding up most of the customers from giving 5 stars 2nd follow up: received the product yesterday. While it was delayed, and the responses from CUS serv was a bit lacking ( the reason for my initial comments) the glasses were delivered and I must say they are absolutely at par with the best that I have had in my collection. Very well made, functions properly and are absolutely very stylish with the times. A five star for the product for sure. following up: received email frrom Ampere ( James) explaining the delays and promising to ship in the next 2 days so will update if that comes true. Atleast was given a feedback and response on the delay so will update all on what happens next. Interestingly the response was from Ampere ( company) and not) Chamelo ( the company on the web that I purchased) so a bit confusing. Anyway, for now will keep an open mind and post once ( if) received soon. I will alert all looking to buy this product that it seems this is not a stock item and the claim on the site that they ship within 2-3 days if not accurate. So be prepared to wait purchased the Aura ORDER #17062 on March 29th 2025 after reading that the order would ship within 2-3 days.. However no such luck and despite writing and emailing and writing on their chat they do not respond??? this is very alarming and not a sign of a legit deal. I guess if I do not hear by the 15th I will reach out to my cc company and try and cancel

These glasses are great! You can quickly change the darkness of the lens and it works perfectly. I highly recommend this product.

The Bad : I bought Prime last year, and it was delayed by almost 2 months, which was quite frustrating. And it was broken after 3 weeks of using (the shades wont change). The Good : The customer service was superb, they we're very helpful and they send me a brand new sunglasses after I made a complaint. I would give 5 stars for aftersales service, and 3 stars for the item itself... I will change my rating for the item if it can last longer.

good customer support

Purchased two pairs of sunglasses from Chamelo. Unfortunately, one was a smaller fit and the other didn’t suit my style. Have requested a refund, and await to hear back from them. Would love to see some glasses offered in a gloss colour than a matte in future. UPDATE - Have heard back from Aira and James, and the refund has been resolved.

Ordered a pair of dusk lites, arrived in a reasonable time. Glasses physically work fine but depend on an app for full functionality. This app doesn't support current versions of android so does not work, causing the glasses to not function as they should. Very nice and fast customer service resolving this issue though. Would recommend avoiding their app dependant products but their standalone devices work as advertised.

I have been trying to get a hold of someone in regard to my order with no luck! After a week of ordering there was no update or replies to when my order will be shipped. I do not recommend ordering from them. There’s literally zero customer service. Reply to Chamelo: I have emailed you many times with my order number please check. I’ll email again right now. JUST emailed and got the usual auto reply once again. Go figures. Please contact me back via email asap if you’re not going to ship my order at least refund me. Thanks. Update: I did send one Wednesday as well, but ok, thanks. I’m hoping that my item will be shipped soon since I still don’t have a clear answer to why it hasn’t shipped yet. Hope to get this cleared out soon. Thanks. Last update: James reached out to me promptly and made the whole transaction a better experience. He was professional and fixed the situation quickly. He was able to ship my item out asap. Thank you chamelo. I can’t wait to get my glasses.

Update three: After this review i got mail from James in support team. He took over my case and did geat job. I got my glasses within few days and they are great! Been using the almost every day. Sound is good and they feel good in my face! Difficult start but in the end good service and great product! Thanks James and all support team. Update two: Got mail, tracking number and an apology. The tracking number has not updated yet, takes 2-3 days usually. Update one: 14 hours and no email! No one has try to reach out to me!! I did order 17 days ago and the glasses has not shipped yet! Just say that they are really busy! Was hoping to get my glasses before my cycling trip in september! But guess that will not heppen! avoid this one!