ChameloReviews of chamelo.com

I finally received my order and I am pleased with it so far. Very innovative product and only time will tell how durable it is, but feels well made with quality materials. I believe I got my money's worth and I would recommend this product to friends and family.

Deceiving marketing and unhelpful customer support. I ordered my glasses on May 24th, 2025. It is July 12th now, and I still have not received my order despite sending various emails back and forth with customer support, who has not even been able to provide an estimated shipping date. The website FAQ states the following: "United States: Packing and processing can take 3-5 business days; arrival can be anywhere from 2-5 business days after shipment." Obviously, this was falsely advertised, as I still haven't received my order, and there are no significant holidays or weather customer support has not given me an estimated shipping date, despite this being required by the U.S. FTC’s Mail, Internet, or Telephone Order Merchandise law. I've noticed a few reviews from people who ordered their glasses AFTER me, and despite facing significant delays, they've already received theirs, while I'm still waiting. Customer support claims my order is being prioritized, yet I see other US customers receiving their orders earlier than I, despite me ordering earlier. It is shocking Chamelo does not appropriately announce the shipping delays on their website, and they keep running campaigns and taking orders despite being aware of their huge shipping delays. If they don't ship my order soon, I'll have to take legal action based on their false promises. I'll update my review to follow up if this problem gets resolved in a timely manner and after I've received my Dusk glasses. Update July 16: Chamelo did in fact reach out with more information on their expected restocking date and an attempt to resolve this issue, which I appreciate. I'll update my review in August to let you know if they've followed through with it. Update Sep 10: I'm still waiting on my order from last May. Chamelo expected to restock end of August, however, I've yet to receive my order and just reached out again to follow up... Update 12 Nov '25: I'm a little late with this, but I got a notification that my order shipped shortly after I followed up, and I did receive my Dusk classic glasses around Sep 19! I like them so I'm debating ordering another pair to get variety in styles, but am reluctant because of the long wait before they finally arrived... In total, it took almost 4 months. Increasing my review from 2 to 4 stars because the glasses are real and working well so far, and I appreciate James' help from the customer support team as things seemed to finally start moving when he stepped in. Missing the 5th star since it took a crazy long time, and their website was not transparent about shipping timelines upon purchase.

The glasses are fantastic and came in a timely fashion! Very happy with the look and feel of the Shields and they are great for golfing and running

One star is off for not keep accurate stock listed on website however after reaching out to me when my product was delayed management seemed to handle the encounter well. My product should ship next week from their international warehouse and they offered an apology and a small discount. Its nice to see a company handle problems as well as they did.

Frankly, I was really hyped up about the shades just to see how it can elevate my cycling experience. But now - I'm concerned. I ordered my shades on June 11 and until now, I still have not received them. Contacted the support team and Aira responded by telling me the shades I wanted was out of stock; and if i was willing to change them to another pair - i did. And then it was week after week of telling me "yeah we will ship them out soon". I understand when there is over demand and under supply; but what I dont understand is why they are still pushing out promotional campaigns for the shades when they can't ship them out fast enough. I sincerely hope this is not a scam. While I appreciate Aira's attempts to assist me, but its simply disappointing. [Updated on Jul 08] So someone (James) did reach out to me after this and the glasses were shipped out on Jul 02. I just got them and honestly, its looking quite cool. James consistently maintained communications with me throughout this process so for those who said there was zero reply from the company, I didn't experience that. After-sales customer service from Chamelo is good for me so far. Now, for the product, I've tried them on at home and they look good. Music is coming across clear as well but I have yet to test them on the road. The only downside is you can't control the volume via ur shades, which is a useful function when you're cycling and your phone is in your back pocket. (I might have been spoiled by Aftershock in that sense.) The lens transition is mild but useful. Again, more to follow when I get to test it on the roads!

I had a terrible experience with Chamelo Eyewear. I placed my order hoping to use it for a 2-week vacation, but it arrived over a month later—just two days after my trip ended. When I finally received the product, I didn’t like it at all and requested a return within 48 hours. Their website had no proper return option, so I emailed customer service. It took them two days to respond, and even after I clearly stated my reasons and provided all the necessary information, they kept asking the same questions repeatedly, clearly stalling the process. I’ve now contacted them three times with no further response. It feels like they’re trying to drag things out past the 14-day return window. Despite claiming “no questions asked” returns on their website, their actions say otherwise. I'm now considering a credit card dispute to get my money back. Total scam—avoid at all costs. 25 June 2025- Update: After posting my initial review, Chamelo's support manager, James, reached out promptly. He apologized for the inconvenience and informed me that a full refund has been processed—without needing to return the product. I appreciate this gesture. However, it’s disappointing that it took a public review to get proper customer service. Before posting on Trustpilot, I had to email multiple times with minimal or delayed responses. It would be much better if Chamelo's support team responded with the same level of efficiency from the beginning, rather than only after receiving a negative review. I feel better now with the prompt responds from the manager. I will wait for the refund to be credited (as promised within 5–7 business days) and will update this review again with a final verdict on the entire process. A good resolution—but it shouldn’t have been this hard. Final Update: I’ve now received the refund promptly, and the resolution process went smoothly. I truly appreciate the manager stepping in personally to resolve my issue quickly—everything was sorted within a week, which I’m grateful for. While my initial experience with delivery delays and lack of communication was frustrating, I believe it could have been avoided if customers were informed upfront about stock availability and potential delays. This would help manage expectations, especially for those ordering for specific occasions or trips. That said, the product itself is genuinely excellent—high quality and stylish. It just didn’t suit me personally, which is why I initially wanted to return it. But as a thoughtful resolution, I was offered a full refund and told to keep the item. I’m happy I could gift it to a close friend who really liked it. Overall, a rocky start but a positive and fair ending. Thank you

Have written to their customer support twice now with no response from either email in days. I have not received any shipping updates on my Falcons and it’s been several days since i ordered them. edit the glasses came and they are awesome, worthwhile purchase.

2nd Follow up-Glasses finally Delivered: Thanks to James at Chamelo who reached out and made things right. The glasses came late which was disappointing and I still wish they would've been transparent in the start that they were behind on orders and the glasses would take longer, however we have them now and they are so far so good. Love the calls feature on the glasses and of course the shade tint technology feels so futuristic and is super neat. The hubby will try them out yet for a run but so far playing around with them they're pretty neat. NOT A SCAM, legit company and great customer service once you can contact someone Follow up: after they responded to this review, I still did not get a follow up. Any sort of peace of mind that this isn't a scam and my order is still on its way would be nice... Review: I am soo disappointed in this potentially being a scam. Got these as a gift for Father's Day and now can't even get a hold of anybody via email or phone number to confirm they've been sent over a week ago and the live chat seems to be gone. Spent way too much on these for the Hubby and can't even afford it, now I have no gift and no funds for something else ..I feel like I've been robbed. seemed like a really cool product. Hubby really wanted them for his Father's Day Marathon, just super disappointed and wanting a refund, but can't get a hold of anyone!