ChameloReviews of chamelo.com

I placed an order for the Prime sunglasses the day after Thanksgiving. It is now February 2nd, and I have still not received my sunglasses. I have sent many emails back and forth with their customer support. I have been given 3 separate ship dates, all of which have been exceed. Their newest "ship date" isn't until February 17th. There was nothing on the website stating that these were "pre-preduction", it specified 3-5 day shipping. I received almost one advertising email a day from Chamelo, but no update to my order status. In those spam emails it specified if you buy by a certain date they would guarantee a Christmas delivery. This entire process is crazy. This is just a pair of sunglasses, how has it taken well over 2 months. I ordered a new car on Thanksgiving, it has been approved, manufactured, verified, shipped internationally, arrived at my local dealership, cleaned/waxed, and I have taken ownership of it before these sunglasses arrived.

I ordered the music shield a month ago and nothing was shipped. I patiently waited and reached out to customer service a few times (most of the time just get voicemail) and was told there were “delays”. After waiting over 3 weeks, I no longer wanted the item and requested a refund. The glasses were purchased as a gift and I no longer have a need for them, nor would trust the company with its “30 day guarantee”. They refuse to refund the order over the phone or answer email. I was forced to dispute the transaction with my credit card company. Update: 10/17/24 James the manager reached out promptly to offer an explanation and process the refund.

Ordered the music shield over a week ago, and have gotten no response on if this has even shipped. Wanted to use them for a race coming up, but I guess I should have ordered them sooner because at this rate I might not get them until Christmas.