Charina B.
No product or idea of when I will receive it after over a month.
First time ordering from the company. Delivery states 4-12 days. I placed my order over a month ago and still hasn’t even been shipped yet. Contacted customer service twice to only be provided a vague response with no indication of when I should expect my order. Overall extremely dissatisfied with my experience. Particularly for the price point of their glasses. It’s wild, honestly. EDIT After sharing my experience, I have to say, customer service did make efforts to assist so that I was satisfied with my purchase. The original product that I ordered never did get restocked but they did help with choosing and sending an alternative option. Even if the frames aren’t my favourite style, the lenses are super cool and James from customer service management was actually really helpful and genuinely seemed to want to make sure I was happy. If they expand their product selection, I would certainly purchase from them again.
Response from ChameloAug 21, 2025
Hi Charina, We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long without clear updates, especially considering the price point of our glasses. Our upper management team has already reached out to you directly to make things right and ensure this is resolved as quickly as possible. Thank you for your patience. —The Chamelo Team UPDATE 11/13/2025: Hi again Charina! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team