ChameloReviews of chamelo.com

22 september update Direct na mijn klacht, werd er contact opgenomen door klantenservice. Er werd uitgelegd over de voorraad problemen. Iedere keer dat de levering werd uitgesteld, kwam er een keurige reactie inclusief korting aanbieding. Wachten loont, uiteindelijk is mijn bestelling op 22 september geleverd. Kan niets anders zeggen dat Chamelo dit netjes heeft afgehandeld. Mijn complimenten. 28 mei besteld, vervolgens direct dezelfde dag een mail dat het langer duurt, 8 juni een herhaling. 24 juni mail gestuurd, antwoord met helaas dat het langer duurt, door de grote vraag!. Vervolgens 26 juni een mail met excuus voor het lange wachten, maar mijn order heeft nu voorrang. Onzin natuurlijk dat wordt tegen iedereen gezegd. Dan wordt het stil, inmiddels is het 18 juli niets meer vernomen. Als ik de andere reviews lees, zelfde probleem. Als je de vraag niet aan kunt dan zou ik eerst transparant worden en voorlopig ervoor zorgen dat er even niet besteld kan worden. We zijn ruim 2 maanden verder en nog geen oplossing, dit is frusterend en niet erg klantvriendelijk.

Thank you for your follow-up. Yes, I did see your email, and I appreciate your proposal. However, I would prefer to proceed with the cancellation and a full refund at this point. The delays and the uncertainty around the availability of the product have led me to lose confidence in the purchase. Please confirm when the refund has been processed to my original payment method. _____________________________ I received an email saying that the product Dusk Classic will be available again in August. However, I placed the order on July 12th, 2025, and the website now shows it as available. I'm worried this might be a scam.

Stay away you’re better off buying a pair of sunglasses that’ll actually reach your door. After 1 month they still never shipped my item out because they were too backed up according to the customer support team, now I’ve been waiting over 2 weeks to get a refund for my cancelation. These guys are slow and unprofessional scam artists. They were quick to take my money that’s for sure, weren’t quick to give me what I paid for or my money back. Edit: Got my refund. It only took 2 weeks, several back and forth emails to Chamelo, an annoying PayPal dispute request form that had to be filled out and a 1 star Trustpilot review to make it happen. I noticed how the term “small support team” kept being used. Maybe put some type of pop up on the website to let people know their order will take some time, just food for thought. I doubt Stephon Marbury has to deal with this shit

I ordered two music shields in 6/2. One in black the other white and red. I immediately received an email stating the all blacks are delayed. I received the white pair 3 days later on 6/5. I sent customer service an email 6/11. They responded and said my order is in Que for shipping. As of 6/21 I still have not received them. I placed an order for a different pair Today as the ad on Instagram said only 1 pair remaining. Figured I take a shot with a different color. I got the same delayed email. Customer service has not responded to my follow email on a status. If they are backordered they should tell me. It’s a great product but waiting 3 plus weeks for an item being shipped within the US is beyond ridiculous. After my initial review, James from Chamelo reached out to me. He expedited my order and even gave me a discount on my purchase. I received the glasses within a few days and I am overly satisfied. I thank him for his help.

Ordered the Aura glasses on 5/27. Father's Day sale meant as a gift. Received the order conformation email that day. Not until 6/7 was I notified that the glasses were backordered with an undetermined future June ship date. Still I waited, but started googling. After seeing several negative experiences with some people saying they had been waiting months, I am not encouraged. I got a shipment notification on June 11th, but as of today the only information is the a shipping label was created. Feels scummy to sucker people in with a father's day sale and not notify they won't be received in time.

The lenses are great, the polarization of light is excellent, and it is really helpful in the full sun!

Ordered 2 months ago. Would love an update. Last I heard it was to be shipped out end of April. No shipping number. It’s now May 8. I would like more communication for something that cost over $400… UPDATE 8/26: After 5 months, I finally received my order. James provided thorough and consistent communication after I left my review. Which I appreciate, and we came to a satisfactory conclusion. I just hope their team expands and are capable to better handle their high volume of customers in the future. Thanks James for your assistance.

After more than 3 months of waiting, and receiving daily promotional emails, no email regarding the sending of my order.