ChameloReviews of chamelo.com

Just some updates for my Dusk Classic, i am really enjoying my new sunglasses now thanks to Dusk classic and also thank you very to James the support team manager, he helped me a lot, i placed my order on May 1st but then i received an email saying that the item is in back order and it will take up to 5 to 6 weeks so then I email them back about this matter. James was thr one who's answering my emails and he did everything he can for the item to be delivered ASAP and yes I received my Dusk Classic 21st of May and I am loving the functions of this awesome sunglasses. I highly recommend. I just ordered the dusk classic 1st of May as it says on the website that it has 7 more left on stocks but after I paid then I received email that the item is on back order and it will take upto 4 weeks until it's back on stocks but I email them for updates and the customer service says it's gonna take 2-3 weeks so now I having a benefit of a doubt and hoping I'm gonna received my dusk classic soon. I will give update in my review as soon as I received updates from my order. *Update for my order Yesterday James who is the customer support manager sent me an update and a solution to the matter, he said that they are able to send the disk classics by today and he already made a contact to put my order on priority. It's nice that he helped me to solve this matter and now just waiting for my tracking number and the package to be sent here in Netherlands. Thanks you for the help James. I will update again my review as soon as I got sone updates from the company

Placed an order on 3/27 and still haven't received my order OR any further responses despite numerous emails. The free item came, which I do love the hat, but the sunglasses are missing. Out for delivery since late March, and I cannot dispute it on PayPal for whatever reason. Maybe too late or whatever. I began to think this site was a scam. I want to cancel the order at this point. Edit: I modified my review as my sunglasses finally came in. Why it took so long I can only assume was likely the carrier as the label was printed on the day of the order. The communication during the month, however was lacking in the meantime. The product itself seemed good, haven't used them yet. I may edit later to 4 stars.

The Chamelo Dusk Classic looks great—cool design, nice fit, and quality feel. Definitely good shades. But the super long wait really killed the excitement. Happy with the product, just wish it came sooner.

ordered 2 pairs on the 11th Jan 2025, website claims they will send 1 to 2 business and provide update, heard nothing and had to follow up after the forth business day to only be told they have high delays to get the order processed and/or shipped and no eta as to when i expect order to take place. I've requested to cancel order and full refund, not a fan of companies that operate this way. Plus reading reviews/feedback seems they have a few glitches and others have had same issue which doesn't instil confidence in the product or business, buyer beware or wait until you can buy them from a store. they did come back to me to inform that my order was to be shipped on 17th Jan, which was not clearly stated but was there in small print. they also offered compensation for the delay which was nice they advised would be shipped on the 14th Feb Update 3rd Feb 2025: Delayed to 22nd Feb now informed another delay, surprise surprise, they need to include some improvements to the latest batch. Well you cant say the other reviews and info in them aren't on point. I am thankful they've at least updated the customer support team but this isnt enough, this company is really a gofundme product. they offered more compensation for the delay which again is really appreciated but id honestly pay them the full price and had it shipped to me on the date stated when i purchased, Jan 17th it may turn out to be great product but sheesh, what a journey to buy them. Update 22nd Feb 2025: received the sunnies and have used them for golf a few times now and imo my Oakley prism golf sunnies are better for the golf course, they boost colours to help see better detail for golfing. Oakley's feel slightly higher quality and don't hurt my ears after wearing them for hours too. I would recommend chamelo shield model for runners and bicycle riders, the adjustable tint and style makes more sense for this use. the quality is decent but for rrp $300 aud, i kind of expected higher grade. If you're used to Oakley sunnies then you will notice this. Would I recommend after the delays I had with the purchase but do highly commend they provided a decent partial refund........... well yes and no. yes, if you can get them for $200 aud as this is what i feel they are worth. yes, if you will use for running and riding no, to golf use, go with Oakley specific prism golf lenses options

I ordered the Fire Black Matte Lens, and on the first use during a light run, I noticed the lens kept on glitching or changing shade without touching the sensor. Additionally, the left speaker stopped working. I contacted customer service the next day to request a return and refund, and they asked me to provide a video of the issue. However, when I tried to turn the device on, it wouldn’t work anymore. I even charged it for 15 minutes, but still wouldn’t turn on. I also message customer service requesting for return info for a full refund since it is less than 30 days since my order was shipped(9/21/24). Oct 1, 2024 - I receive a response from Manager James and I would like to update this review(from 1 star to 3 pending arrival of replacement). James offered me replacement at no additional cost which I agreed to and guaranteed a full refund in case I am still unhappy with the replacement outside 30 day window. I will update this post once I receive replacement. James, to your small team, I appreciate you guys addressing my concern. I am truly hopeful that the replacement will be more durable and dependable. Oct 10, 2024 - I just received my replacement. I will try and use this on my next run and provide an update soon. I will now be returning the defective item. I want to extend my thanks to James for immediately addressing my concern. Nov 9, 2024 - updating this review to 4 stars. My replacement item has worked to my expectations. No more glitches. The reason why 4 stars is because of the speakers. They are decent but not as good compared to my Shokz. I am satisfied with my purchase.

I had placed an order to replace my first glitchy one that I was eventually able to return for a refund. This second one is glitching too. It automatically changes tint on its own - especially when driving and this is extremely dangerous. I want to return this pair for a refund too but of course no response to my email. The chat was unhelpful as well because that person told me to email customer service. My order number is 7215. UPDATE #2: I sent my item back yesterday and received my refund today. This company has a lot of issues to resolve, but I appreciate the expedited help I received after leaving my reviews on Trustpilot. UPDATE #1: Received a return label, will update once I receive my refund.