At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Chemelo glasses worked great but the build on the arms are super weak. They are basically foil metal arms that with a rubber sleeve covering them. First the sleeves are easy to be pulled off and second the small metal arm that’s under the sleeve broke in about 2 months of normal wear and tear.
Response from ChameloSep 19, 2025
Hi Luke,
We’re sorry to hear that you’ve been having trouble with the durability of your glasses. Thank you for sharing this feedback—it helps us improve our designs for the future. Our upper management will be reaching out directly to assist you further and make sure you’re taken care of.
– The Chamelo Team
UPDATE 11/12/2025:
Hi Luke! Our support team is attempting to get in touch with you to help you resolve this issue. Please check your email inbox.
– The Chamelo Team
CR
C. R.
They made a mistake but eventually fixed it
This company is a scam. Their customer service consists of AI chatbots who keep promising to ‘resolve’ your issues but nothing ever happens. I ordered a pair of their sunglasses for GBP230 in mid July. They then told me they were out of stock (but took my money anyway). I told them I couldn’t wait for a restock so I cancelled my my order and requested a refund on 18th July. It’s now 28th August and NO REFUND.
I have had about 10 responses from their AI chat bot customer service pretending that they are actioning my refund, which is a lie as it shouldn’t take over a month to refund a credit card purchase. I will now be making a formal claim through my credit card company. Avoid Chamelo at all costs. They are out to rip you off and steal your money.
UPDATE - After escalating the matter over several weeks, I was finally refunded. Chamelo could do with improving the timeliness of their responses regards customer service and refund issues as the initial response time was unacceptable.
Response from ChameloAug 28, 2025
Hi Colin,
We’re sorry to hear about your experience and the frustration this has caused. We’d like to clarify that our support team does not use AI chatbots — all responses are handled by real members of our team.
We sincerely apologize for the delay in processing your refund. This is certainly not the experience we want for our customers. To ensure this is resolved as quickly as possible, we are escalating your case to our upper management, who will personally reach out to assist you and make sure your refund is processed.
Thank you for your patience, and we truly appreciate you giving us the opportunity to make things right.
– The Chamelo Team
LV
Lekshmi V.
Radio silence from customer care
Placed order on August 21st. Order number #26678. It said it will be processed in 2-5 business days. I had placed it as a birthday gift and was looking forward to delivery. Instead I got an email saying it might get delayed due to high volume. Since then I have tried multiple ways to contact the team. Dropped emails and calls. Silence. At least let me know what the current timeline looks like. Will it take a week more? A month more? Why is the customer care not responding to anything?
Response from ChameloAug 27, 2025
Hi Lekshmi,
We’re very sorry for the frustration and confusion regarding your order and communication with our team. After reviewing your case, we can confirm that we sent you an email on August 27th with a clear update on your order status and a due date for delivery. It’s possible our emails may have ended up in your spam or promotions folder, so we kindly ask that you double-check those as well.
Please rest assured that our customer care team has been responding to your inquiries, and we apologize if it hasn’t come through on your end. To ensure you get the support you need, our upper management will personally reach out to guide you further and provide any necessary updates about your order.
We truly value your patience and understanding, and we’ll make sure you’re taken care of.
– The Chamelo Team
KR
K R.
If only the service matched the product
I give the quality of the glasses a 5/5
I give the quality of the customer service a -1/5.
I received the Chamelo Music Shield sunglasses for Christmas from my wife (order #11596). They were of the HIGHEST quality, but after about 10 uses they stopped turning on. The red light would turn on when they were charging, but they would not turn on after holding the power button. They were never dropped, never damaged, never in water - they stayed in the case at all times when not being worn.
I emailed the company about the problem - it took over a week to get a response, which was to please fill out a warranty claim form. I filled it out immediately and included the 10 second video that was required showing "evidence of the problem". After submitting, I was informed that I would have instructions on how to get them returned and replaced within 24-48 hours. It has now been almost two weeks.
I have emailed them. No responses.
I have called them, DOZENS of times. No answers.
I have left voicemails. No call backs.
I literally RAVED about your products to everyone. You have such high standards for quality and performance; how do you fail so miserably in customer service?
I have my next marathon in less than 3 weeks - these glasses were a key part of my gear. As I have STILL heard nothing, I can only assume that I will be scrambling in the eleventh hour thanks to you.
Response from ChameloAug 25, 2025
Hi Ken,
Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused you. We want to clarify what happened here so we can help you as quickly as possible.
After you filled out the warranty claim, our system displayed a notice asking you to send us a follow-up email once the form was completed so our team could manually process the next steps. Unfortunately, we never received that follow-up email from you, which is why no further progress was made on your replacement. We completely understand how this could have been missed and we sincerely apologize if this step wasn’t clear.
We’ve also noticed that the first time we heard back from you since submitting the form was actually 2 days ago, at the same time you posted this review. We're sorry that we missed your calls; our support team is currently backed up due to high contact volume and during moments like these, are unable to answer the phone line. That said, we’re absolutely committed to getting this resolved for you as quickly as possible.
To make sure things move forward smoothly from here, our upper management team will be reaching out to you directly to assist and ensure your replacement process is prioritized.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
— The Chamelo Team
UPDATE 11/12/2025:
Hi again Ken! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
CJ
CJ
I am giving two stars because there has…
I am giving two stars because there has been responses (while limited and vague) it is still something. I write this review understanding that delays can happen and am open to updating this review upon positive changes made and product in hand. There are absolute hurdles that any company faces but apologizing for the same concerns brought to you by customer after customer feels unauthentic. Why isn’t there transparency on your website communicating about a delay? Have a section for customers who have orders and consistently update it. Put shipping and manufacturing updates in that section of the website. This has the potential of freeing up some of your customer service that is likely being inundated with people wanting an update. Don’t make estimates you can’t keep. It creates the air of a business that over promises and under delivers. If you don’t know what is going on with your product and how long it will take, communicate that. Tell your customers what you are doing and how specifically the company is trying to right the situation. Even if you aren’t getting closer to knowing a ship date this shows your customers that you are fighting for answers. This company has potential but will ultimately fail if it doesn’t get a better handle on how to communicate with their customers.
Response from ChameloJul 31, 2025
Hi Crissi,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience hasn’t been what it should have been; this isn’t the kind of journey we wanted you to have with us.
To clarify, we unfortunately ran out of stock shortly after you placed your order due to a surge in demand. We understand how frustrating this must be and completely agree that communication should’ve been better from the start. You’re right, customers deserve honest, proactive updates, and we’re actively working on better solutions, including your suggestion of a real-time update section on our site. It’s a great idea, and we appreciate you voicing it.
In the meantime, our upper management team is already reaching out directly to assist you further. We truly hope we can turn things around and earn back your trust.
Thank you again for your thoughtful and constructive review. We’re listening, and we’re working hard to do better.
– The Chamelo Team
UPDATE 11/13/2025:
Hi Crissi! Our team has been waiting for you to return the order before your refund can be processed. Please check your inbox for our messages.
– The Chamelo Team
SN
Simon N.
I placed my order on June 7th and still…
I placed my order on June 7th and still haven’t received any confirmation, even though it was stated that the product would be back in stock by mid-month.
Response from ChameloJul 31, 2025
Hi Simon,
We’re really sorry about the experience you’ve had so far — it’s definitely not the smooth, exciting journey we want our customers to have when ordering from us.
We understand how frustrating it must be to wait without a clear confirmation, especially after placing your order back in early June. Please know that our upper management has already reached out to assist you directly and ensure you’re taken care of properly from here on out.
We appreciate your patience, and we’re committed to making things right.
– The Chamelo Team
EM
Elijah M.
The issues ive been having
fter reading all the reviews, I hope that upper management would email me with a ship date or an estimated time at least. 6 emails for July 3rd and all I got was experiencing high volume and don't send multiple emails or system would que me to the back of the line.
I would love to be a repeat customer and buy a few more high priced items as gifts, but it doesn't make sense to order more, not knowing when it will arrive. I really hope these shades are worth the wait!!
Response from ChameloJul 26, 2025
Hi Elijah,
Thanks for reaching out, we’re happy to help.
We’ve checked our system and couldn’t locate an open support ticket under your name or email address. Is it possible you contacted us using a different email? If so, please reply here or send us a message with that information so we can locate your case and prioritize it immediately.
We truly appreciate your interest in becoming a repeat customer, and we’ll do our best to ensure your experience is worth the wait.
– The Chamelo Team
DC
Devin C.
Been waiting over a month for something…
Been waiting over a month for something that is suppose to ship in 4-7 business days. No one answers the listed number and the useless email they post gets you an AI generated response that’s as useless as the number attached to the company. At this point I just want my money back and to stop having to contact them. If this is how they operate a business I cannot imagine how poor the product will be.
Update: Once I posted review James from customer support reached out to solve the issue. I asked for a return thinking after being fed up and the glasses were then ship to me taking about 2 weeks to arrive. Happy that everything finally got resolved wasn’t a fan of the poor upfront communication but glad it got resolved.
Response from ChameloJul 21, 2025
Hi Devin,
We’re really sorry to hear about the delay and the frustration you’ve experienced.
Our support team has been dealing with extremely high contact volume during peak hours, which is why we haven’t been able to attend to the phone line—our sincere apologies for that.
Also, the email you received was an automated response, not an AI-generated message. It was intended to inform you that our support team is currently backed up and that responses may take a little longer than usual.
Rest assured, our upper management will be reaching out to assist you directly and ensure this is resolved.
– The Chamelo Team
