ChameloReviews of chamelo.com

I placed an order on July 4th. After waiting two full weeks without a single shipping confirmation, the company finally emailed me just to say they "needed more time" to send my item. At that point, I asked them to cancel my order and issue a refund. Their customer service is incredibly weak. They seem to only answer emails once a week, making it impossible to get a quick resolution. To make matters worse, I just received an email today (August 17th) confirming they just initiated my refund. Making a customer wait over a month to get their money back after failing to fulfill an order is completely disrespectful. Save yourself the headache and shop elsewhere.

I have yet to receive my order I placed months ago!

Writing this again but DO NOT BUY here it is a SCAM! "I legit never gave reviews or made an account just for a review. This site is genuinely so horrible and they are a scam. I ordered on MARCH 14th (Order #35003). They give the same excuse of "We have a factory that does prescription separately" They advertise that they deliver quick. I remember receiving an email which stated that they only sell glasses in bulks because they sell out quick. Why would you ever sell a product when you can't even deliver it quick? They have been confronted with multiple emails and calls which they ignored about my order. Spent over half a grand on this disgusting site. Please do not order here because I have waited half a year without any news or my product. Oh also forgot to add they don't ever send you tracking so you won't know if it's ever sent out." This was my last review I left here days ago. They replied with "Ed, I understand why you're calling it a scam after five months — but you will get your product or your money back, and I'll prove it. Order #35003 was escalated as of today; refund or tracking confirmation by Friday 14 August. My direct email is jared@ chamelo.com if that deadline slips. — Jared, Chamelo". This site is a scam do not buy anything. I sent them another email to their site AND to Jared. Don't spend a single dollar this site will just take your money and not ship anything out or send a tracker. I spent over half a grand and they never reply to emails and just make you wait even if they do reply. You have to constantly spam them. Don't bother calling their number because they never respond.

I’ve been waiting for more than a month tried calling but no answer I emailed 5 times and every time they say sorry we’re having a problem processing all the orders 👎🏻

you have items in stock then turn around and say the shipment in held because of backstock.

I have already had Music Shield gen 1 before. It was a nice product when it worked : I took good care of them, but they really didn’t last long. Same for the replacement pair they sent me. Despite this, I decided to purchase a Gen 2, as Chamelo claims that it’s more robust. I’ve been trying to get them for more than two months now. But it’s been a very, very long process. I have had to send six mails just to inquire about availability and get a valid coupon. I finally managed to place an order three weeks ago, but I am still waiting for my purchase. Summer is ending, people! Very dissatisfied!

Errors cannot be corrected because no one answers the phone, I have a week wanted to correct an error, emailed and could not get an answer while my money is paying interest until they help me fix the error, I'm waiting week and nothing to resolve.

I am writing to express my strong dissatisfaction regarding the severe fulfillment delays with my recent purchase (Order #39272) and to reiterate my request for an immediate, full refund. This is unfortunately not an isolated incident. I experienced a nearly identical issue with a previous order, and a close friend encountered the exact same fulfillment failure when ordering glasses a couple of months ago. Despite submitting a formal request for a cancellation and refund due to the lack of dispatch updates, I have received no update, confirmation, or resolution from your end. Given the repeated lack of timely shipping and clear updates, please process the cancellation of Order #39272 immediately and issue a full refund to my original payment method. Please reply to this message directly with official confirmation of the canceled order and a reference number for the refund transaction. I expect a prompt update on this matter