ChameloReviews of chamelo.com

Response from ChameloJan 30, 2025

Hi Tracey, we're sorry to hear that your experience with us wasn't as good as it could have been. Our team has reached out to help resolve this for you. We look forward to making things right here.

Response from ChameloJan 27, 2025

Hi Mei-Ling, we'll be addressing all of the points in your review. We apologize that your experience wasn't as good as it could have been. Prime was a pre-order and never had a guaranteed Christmas delivery schedule, that was made plain and clear on the product page from the moment it launched. We also sent you several emails to make sure that you were well aware of this. When Prime was finally released, it was shipped directly to your address from our overseas fulfillment center. We even expedited it so that it would arrive faster. The local carrier that we used is registered in the United States and we are within our rights to use them if we wish to. In fact, all local carriers including "reliable delivery services" like both FedEx and USPS are victims of porch piracy as well, so there is nothing special or "cheap" about the carrier we used. Unfortunately, we are not responsible for packages that are stolen by porch pirates. The correct course of action to take would be to file an official police report with your local authorities. Even though it's not our responsibility to do so, our team even generously offered to consider reimbursing you if you could show us a document proving that you reported the theft to your local authorities. Sadly, you chose to ignore this generosity on our end and instead place the blame solely on us. While we understand where you're coming from and sincerely apologize for the negative experience that you faced, it is wrong to hold us responsible for the stolen order and equally wrong to create a false narrative about the service that we provided you. Our offer for potential reimbursement still stands if you would like to file a police report, and our team will be waiting to assist you further in that event. We sincerely hope to settle things amicably with you and will be waiting for your response via email. UPDATE 2/6/2025: Hi Mei-Ling, we received your email in which you shared about your frustration with the local courier and that you were denied a refund. We apologize again for this incident. Thank you for understanding that we are not responsible for orders stolen by porch pirates. We sincerely hope that conditions in your neighborhood improve, and that the local authorities find a solution to preventing crimes like this one from happening.

Response from ChameloDec 31, 2024

Hello Chase, we apologize for the delayed responses. The Chamelo support team is operating on a reduced schedule in observance of the holidays, and our phone line has also been offline during this period. However, we have answered every email that you've sent. Our team will also reach out to you again today. Prime is a brand new pre-order product being released under our lifestyle collection and although we tried our best to meet the promised December 20 release date, certain unforeseen circumstances have caused shipping delays to occur. Rest assured that your order will be heading out the door as soon as our fulfillment center is able to sort and tag the first batch that has recently dropped. We thank you for your continued patience. Thanks Chase! UPDATE 1/3/2025: Hi Chase, our manager has sent you an email on Dec 31. It was sent to w***********[email protected]. Can you please check your spam folder? UPDATE 1/3/2025: We have now also called the number on the order, no reply and we left a voice message. Please check your email for the messages that we've sent. UPDATE 1/7/2025: Your order has been shipped. Our team will be monitoring and will check back in with you when it arrives to confirm resolution. UPDATE 2/6/2025: Hi Chase, your order was delivered on 1/20/2025. We have attempted to confirm the resolution with you with multiple emails but have yet to receive a response. As such, we are considering this issue resolved and will close your ticket. If you have any questions or concerns, feel free to reach out. Thanks!

Response from ChameloDec 26, 2024

Hello Ismael, we apologize for the delayed responses. The Chamelo support team is operating on a reduced schedule in observance of the holidays. We've received your email and our team will assist with your inquiry as soon as possible. Thank you! UPDATE: 12/30/24 A full refund has already been processed. Our team has sent a follow up email to ensure that you are 100% satisfied with the resolution provided. We shall await your response before we close your ticket.

Response from ChameloOct 24, 2024

Hi Rhoneil, we're really sorry to hear this. Rest assured that you were not scammed. Your order was shipped on Oct 4 and we sent you the tracking info to your email address. Upon checking now, we can see that the shipment has not had movement since it was picked up by USPS. Our team is looking into this for you and will be working on a resolution. We will get back to you via email ASAP. Thank you. UPDATE 10/25/2024: Our shipping team is investigating the parcel which USPS lost and we have offered to send a replacement. Please reply to our latest email as soon as possible. Thanks! UPDATE 10/28/2024: Hi Rhoneil, we've sent you an update email today. Looking forward to continue assisting until your concerns are fully resolved. Thank you. UPDATE 10/31/2024: Hi Rhoneil, we've completed our investigation and have determined that your parcel was lost in transit. Our team has shipped another parcel out and emailed you the details. Thanks! UPDATE: 11/20/2024 Hi Rhoneil, your order has been shipped and delivered several weeks ago. We've attempted to contact you multiple times to confirm resolution but haven't received a response. Kindly confirm. Thank you! FINAL UPDATE: 12/23/2024 The order has been shipped and delivered and despite our multiple reach-out attempts, we have not received any resolution confirmation. For any future questions or concerns, kindly shoot us an email and we'll be happy to help.

Response from ChameloSep 9, 2024

Hi Justin, we'll be happy to help. Please respond to the information request so that our team can pull up your details and get this sorted out for you! UPDATE 9/12/2024 Hi Justin, we have not yet received any response to our request for information. Our team would love to help find a resolution to your problem. Kindly provide your order number so that we can assist. Thanks! UPDATE 9/13/2024 Hi Justin, sadly we still haven't received a reply from your end. Without an order number, our team is unable to check and confirm your order status. If you still need further assistance, kindly provide us with your order number so that we can resolve your concern. Thanks! UPDATE 9/26/2024 Thank you for providing your order number, Justin. Euphoria is a pre-order product and we've sent you an update last September 9th. Our team will reach out again today to help further. UPDATE 9/30/2024 Hi Justin, our team is waiting for your reply. Kindly check your emails. Thanks! UPDATE 10/4/2024 Hi Justin, our team has still not received any reply from your end. We'll be happy to continue assisting once we receive your response. Thank you. UPDATE 10/15/2024 Hi Justin, we've sent countless emails reminding you that your purchase was a pre-order and will be shipped in November. We also provided some alternate options that we think you will be happy with, but sadly have not received any response from you yet. Please reply to our emails and we'll be happy to help right away.