ChameloReviews of chamelo.com

***Updated review, buyer beware****6.23.2025*** After finally receiving my product months after ordering, I unfortunately had to return them for a refund as they did not fit. I returned the item in good faith in May and have yet to receive a refund. my last two emails regarding my refund have been unanswered, so I guess at this point I am out the money - I will never do business with this shady company again and if you are smart you won't either. *Updated review*May 12, 2025 - After my initial review, I was contacted the following day by James a manager with the support team. He addressed empathy for the experience I had and offered a viable solution to make it right. True to his word the glasses have been received and the technology features and really nice. I would love to give a five-star review however I am not able to because the glasses have never been received. I placed an order for Dusk Classic in early December (around the 12th) as a Christmas gift. As it got close to Christmas, I inquired with Customer service regarding timing and was informed by Hannah that the variation I ordered was currently out of stock and expected in January. If they were out of stock, I am not sure why they charged my credit card or didn't contact to advise me of this. I agreed to wait until mid-January, and it has been a waiting game ever since. The company has never reached out to me to update, but to be fair Hannah always replies to my email with an update regarding a new ETA. I really did want these glasses for my son but finally decided to cancel the order since it has been four months, and I am still waiting. After attempting to cancel, I was given a new ETA (good news) with a request to allow 48 hours for processing. After waiting a week, I decided to go through my bank to dispute the payment. All I can say is buyer beware, I am very disappointed.

I have been trying to contact customer service for two weeks! I have sent emails, I tried live chat on their website, I called, I left messages on their IG page and NOTHING! NO RESPONSE!! This is very unacceptable! After placing the order I was notified immediately afterwards via email that the item was on back order. As a business you should not be deceitful. If items on your site is out of stock and on back order you should make that VERY clear on your site to the consumer. Some people such as myself is ordering from your site to purchase gifts for a loved ones birthday. So to learn AFTER you have placed an order that the item is not available is very upsetting. This purchase is for a loved ones birthday that would now not arrive on time and now I have to go out and spend MORE MONEY so that my son can have something to open up on his actual birthday. If items on your site is out of stock and is on back order that should be made clear to the consumer so that we can decide if we want to move forward with ordering. I want a refund!!!!

Ordered Aura RX last March 8, 2026. Stated on their website that it would only take 5-7 days for processing but guess i shouldve read reviews first before purchasing. NO CLEAR TIMELINE when i'll be getting my order. 600 dollars down the drain and for what??

Terrible Experience – Repeated Delays, False Promises & Misleading Advertising I ordered the Dusk Classic on December 26, expecting it to ship in late January as advertised. However, after months of delays and misleading updates, my order was ultimately canceled without my request. Each time I asked about my shipping status, the company kept pushing the date back—first to March, then mid-March, then March 21. They repeatedly assured me that stock was arriving “soon,” but when March 24 arrived (their promised shipping week), I still had no update. Then, instead of fulfilling my order, they canceled it and processed a refund without asking me. Beyond their failure to deliver, I’ve noticed that Chamelo heavily advertises across social media using influencers and flashy promotions. However, many of the comments on their ads seem fake, with generic responses like “Good luck” or overly positive feedback from suspicious accounts. It feels like a tactic to hide real customer complaints. Do not buy anything from Chamelo. Their shipping estimates are unreliable, their customer service gives vague responses, and their marketing seems deceptive. If you value your time and money, avoid this company.

I placed an order with Chamelo in late January, drawn in by the design and the promise of 1–2 business day processing. But after over a week with no updates, I reached out. I was told the item was delayed due to high demand, but assured it would ship “soon.” I was even offered a partial refund to keep the order, which I accepted. 2 weeks after my original order, an email was sent out promising that "the next batch of Aura has been rescheduled to drop on February 28". Still by March 24, I hadn't received any shipping notifications, so I reached out, yet again asking to cancel and be fully refunded. Despite clear messages and follow-ups, nothing happened. The cancellation request sat idle until I finally left a negative review here on TrustPilot. Only then did they take action—processing the cancellation and refund within 48 hours. The support agents were always polite and communicative, but the actual resolution only came once I escalated publicly. That shouldn’t be necessary. UPDATE 03/31: In response to the merchant’s misleading response: the chat where I requested the cancellation and refund was on 03/24. My original TrustPilot review was uploaded on 03/27. The order cancellation email was sent on 03/27, which disproves the merchant’s claim that they “replied and processed [my cancellation request] on the same day“—it was only processed after I escalated via TrustPilot. In general after I order something, I expect proactive communication by the merchant. Forcing me to track the merchant’s pipeline isn’t my consumer expectation.

I made a SECOND order for music shield glasses as a gift. And on the day of the arrival the package was nowhere to be found , even though it was marked as delivered. There was no delivery picture as proof of delivery as it was sent via USPS. I searched up and down the entire area. I’m confused why a package with cost over $200 wouldn’t require a signature. Also, upon attempt of filing a claim with USPS I find out that I can’t do it online, because the address doesn’t match and the maximum insurance claim I’ll get is $100 due to the ground usps shipping. Upon reaching out to chamelo I got brushed off to usps, even though my inquiry was to check if they sent it to the correct address. As mentioned prior, I couldn’t file a claim since usps system is telling me that my address doesn’t match the one on the package. I tried calling the number on the website over 10 times and it goes straight to voicemail. I can’t express my disappointment enough, as I was very excited on gifting the glasses to my dad, as I recently did to my husband and it’s an innovative interesting product. But I can’t risk over $300 every time I make an order, knowing the company has 0 customer service support and sends the package via the cheapest option and in case of an issue I’ll have to eat the cost.

Similar story here. I was told there was a delay in order. I requested a cancel multiple times and they have just ghosted me since. I understand stand this is on pre-order but if you can't meet the ETA you should be able to cancel.

I ordered the Dusk Classic at end of December. When I bought them they were advertised as a pre order and they would ship around late January. I received an email on Feb 7th saying they wouldn't be available until some time in March. I understand it's a smaller company and they have a lot of orders but I would prefer that they would over estimate how long it would take for them to ship. If you are trying to order them now while the Valentine sale is going on I wouldn't expect to receive them within 80days. As of now if you want a similar product and are willing to spend an extra 100$ I would go for the meta glasses, but I will update when the chamelo glasses come in. I'm still excited to try these out which is why I'm a little bummed about these taking so long but I'll wait it out till March. (UPDATE) It's April 9th and I still haven't received the sunglasses. I have not had any updates regarding my order or expected time.