ChameloReviews of chamelo.com

Response from ChameloJun 17, 2025

Hi Natalie, very sorry that we weren't able to ship your order out in time for Father's Day. Our upper management will be reaching out to handle your case personally and assist with a resolution. Hoping to turn things around for you here. Thank you. UPDATE 7/7/2025: Hi Natalie, Thank you for your feedback, and we’re truly sorry that the delivery didn’t go as smoothly as we had hoped. We understand how frustrating that first failed delivery attempt must have been—especially given your note about being home all day. Fortunately, we’re happy to confirm that the local carrier was able to successfully deliver your Music Shields on June 29. We hope you’re now enjoying the glasses, and we’d love to hear any feedback you might have! Additionally, our upper management will be reaching out to you via email to ensure everything has been fully resolved and to address any remaining concerns. Thank you again for your patience. Best regards, Chamelo Support UPDATE 8/12/2025: Hi again Natalie! Despite sending multiple emails, we were unable to hear back from you after several weeks. As a result, your ticket is now closed. If you need any further help, please do reach out. – The Chamelo Team

Response from ChameloJun 13, 2025

Hi Francine, we're sorry to hear that your shopping experience hasn't been the best. We aim to make it up to you. Upon checking your ticket and email sent on June 11, we can see that our team did reply to you on June 12 – the day after. Can you please check your inbox again or spam folder? Your order was shipped from our international fulfillment center on June 4, 2025. The package has moved, it's just that it hasn't been picked up by the local carrier yet. Once on its final leg of the journey, the local tracking info that you received will update. We apologize for the transit delay. Currently the order is with US customs and will continue towards you once released. Please understand that we are unable to control customs delays and the wait time may vary. Once again, we apologize for this frustrating experience and look forward to making things right for you. Our upper management will also send you an email today. UPDATE 7/1/2025: Hi Francine! Your order has been delivered earlier this month. Thank you for your patience and support as we worked through the challenges we faced. We'd highly appreciate if you could update your review here to reflect your latest experience with us. Thanks and have a pleasant day ahead.

Response from ChameloJun 10, 2025

Hi Kwan, we apologize for the inconvenience and for the delay in communication. Our small support team usually responds within 24 hours but sometimes we fall behind during busy periods. Since you sent multiple emails day after day, your ticket was continuously pushed to the back of the queue. Also we haven't blocked you anywhere, so there must be some confusion there. Our upper management will be reaching out today with a resolution. Thank you.

Response from ChameloJun 5, 2025

Hi KC H, we're sorry to hear that your shopping experience wasn't as good as it could have been. We sincerely apologize for the inconvenience. Our team is investigating your case and will work towards a resolution for you. Looking forward to turning things around here.

Response from ChameloJun 3, 2025

Hi Juan, we sincerely apologize to hear that you had trouble with your order. Rest assured that we will make things right for you. Our support team will be reaching out with additional options towards resolution. UPDATE 7/7/2025: Hi Juan Miguel, Thank you for sharing your feedback, and we sincerely apologize for the initial frustration caused by the delay and lack of clarity around stock status. We’re happy to confirm that your order was successfully delivered on June 21, and since then, our team has been following up via email for several weeks to confirm everything arrived and that you're satisfied with your purchase. If you’re still experiencing any issues or have feedback to share, we kindly ask you to reply to one of our messages as soon as possible so we can ensure everything is fully resolved. Thank you for your patience and support. Best regards, Chamelo Support

Response from ChameloMay 28, 2025

Hi Alvaro, sorry to hear this. Our team has actually replied to your email twice – can you please confirm that you are receiving our messages? We will try to reach out again today. UPDATE 7/7/2025: Hi Alvaro, We’d like to clarify that currently, your order was successfully delivered on June 6. Since then, our team has been reaching out via email and phone over the past few weeks to confirm everything was received and resolved—but we haven’t received any response from you. If there’s anything still outstanding, please reply to our messages so we can assist further. We’re here to help and want to ensure you’re fully taken care of. Best regards, Chamelo Support

Response from ChameloMay 27, 2025

Hi Frank, we apologize that your shopping experience hasn't been the best. Our team will be reaching out to gather more details about your issue. In the meantime, kindly respond to Trustpilot's information request in order to validate your purchase. UPDATE 6/10/2025: Hi Frank! We made an exception to policy and fully refunded your made-to-order glasses as you had requested.

Response from ChameloMay 19, 2025

Hi Carlos, we're so sorry to hear that your experience hasn't been the best. We've reached out to help! UPDATE 7/30/2025: Hi Carlos, Let’s keep it real: yes, we refunded your full payment after you told us you no longer wanted to wait, even though we had already provided a generous 30% compensation for the delay. That was our way of making it right. We never asked you to erase your review. We simply asked for transparency; to include the fact that you were refunded in full so that other customers can see the full picture. There’s no scam here. You placed an order, got compensated for the delay, and then got your money back when you chose not to wait. That’s not scamming, that’s us holding up our end, even when things don’t go perfectly. Now that you’ve updated your review to reflect the refund, we’re all good. If you continue to falsely label us as scammers, we won’t hesitate to escalate this with Trustpilot for defamation and pursue further action if necessary. Thanks for disclosing the full story. — The Chamelo Team