ChameloReviews of chamelo.com

Not delivering in time

Good return policy, not happy with the product though.

Order for my partners birthday became out of stock after order,meaning I had to buy a new gift.Chamelo support offered a generous gift for compensation .

I have never left a review before but I feel for these customers *I am fully aware, new company, shipping delays etc. My review here hopefully makes my point of why it feels more of an excuse, rather than doing everything possible to be upfront & transparent BEFORE an order is placed* I have been checking my order status after a week or two, considering website states "Fast & Free" shipping. I did receive several emails in regards to high order volume etc. although it was a nice heads up, let's face it consumers want ETAs & dates. A date or ETA would cut out a lot of "scam" feelings from customers. Of course, you guys will say you don't have one but surely your manufacturer provides at least an ETA Secondly, you guys make sure to send out an additional email to "24 hours to Upgrade your set up" to add to your previous order & receive free shipping. If you cannot fulfill current orders, this will just continue to add to your already preexisting problem. Lastly, most all replies i see here apologize & explain your back order problem. With upper management reaching out with an explanation, shipping update or discount code (for a future order). I think for the most part, customers go crazy getting a coupon code from a place they had a bad experience for previously. Shipping a product out & making a mistake (something missing, wrong item etc.) is one thing. But delays & unresponsiveness, then finally getting a hold of someone with a coupon code to order again, adds to the displeasure. It is great to see acknowledgement, no question here however, transparency after the fact sucks. Now if your website was updated & listed "back ordered" or "Estimated ship date of _____", then customers really can't complain. When website isn't updated when a problem is ongoing, it is a bit misleading & frustrating. I mean to see problems existed before my order, it completely makes me not wanting to place order originally until problems were fixed (which is obviously why as a business, you guys wont update shipping because you dont want to have orders stop, i get it). I wont sit here to say this is a "scam" or warn others of not buying from you all because I have seen people receive products but then again, I understand why people are stating this. Also, on contact page, include a note stating something in regards to sending multiple tickets like you mention in most replies. Add your estimated response time too, anything to let every customer know so we dont add to your problem already present ***UPDATED REVIEW 8/26/25*** James reached out to me shortly after my review. His communication was over the top & just what you want to see when a problem is escalated this far. As resolution was provided promptly & orders began to ship. I received item yesterday & everything checks out. I have updated my review mainly because my experience was greatly changed. One thing I will say that I do not know to be fair, is when would this have been resolved if i did NOT leave this review. It is unfortunate that it needed to come to this point. If my order could have shipped from their international center earlier, why wasn't that option exhausted in the first place? Fulfill orders no matter where it is coming from. Don't risk the customers experience on your delays. They need to be proactive, instead of reactive. There is many things I still cannot speak on. Have they improved there customer responsiveness? Updated website with new shipping estimations? Fulfillment problems solved? I wish moving forward they solve these issues & provide solutions. Do not save face with these updated reviews. James, appreciate your help with everything. You sir are not only a superb customer service rep but a full time fire fighter will all these problems thrown your way. You guys have a great product, dont ruin it with your delays & customer service! Thank you

i ordered this for a birthday present only to have them email me saying there’s a shipping delay. following that one reply, there has been no reply on their socials and their customer service on any update on estimated time of arrival. i’ve followed up with them as well but it seems they have time to post on their socials but no time to update on their website basic estimated delivery dates. i should have read the other reviews here. edit: james and the customer service team replied following my review here. i appreciate james and his actions taken to ensure that i received my item. i’ve revised my initial one star review upwards. that said there should be a heads up on their website/socials notifying their customers of a delay prior to the purchase and not an automated response after.

Slow service. Feels like a scam. My girl bought me a pair for father's day. She bought it on the 4th and no updates besides the immediate email that there was a delay on the glasses as soon as they were bought(terrible buisness practice). Now it seems im in this limbo of not knowing if this products a scam or we are experiencing a buisness with poor processing, delivery and communications which is not good either way. Anyways now I feel bad that my wife's money is tied up bc I wanted this as a gift. Anyway I can get an update on my order? 07/15/25 So my sunglasses came in about a week or 2 after my first review. Glad everything went through and I got them. Customer service was very helpful and they gave me extra cleaning supplies for my troubles. Its wild you have to right a review on here to get there attention though. The shipping carrier they use is not BBB approved and honestly the whole experience was pretty sketchy. Overall the sunglass are nice, very cool feat. With adjustable tint. I think for quality they may be a little over priced and personally would feel more comfortable buying it in the 100-150 dollar range. These glasses are really fragile and they fog up really easy when you change climates. Tried playing golf with them and it felt like it was curving my vision to putt with them on. These sunglasses are very stylish and is 100% the right direction for glasses of the future. My only complaint with the sunglasses would be the range of tint. Very cool product!

My first order from Chamelo was 5 weeks ago, the dusk had been delivered but the aura glasses is still on backorder. On the 16the of may I ordered the Dragon but that one also has not been shipped yet. I think it's quite dissapointing that they don't mention on the website that the product are out of stock and that the delivery will take more time. If I had known I wouldnt have placed the order, because I wanted the glasses for my vacation next week. With the 2 orders combined I've spent more than €700, will NEVER be ordering from Chamelo again! The 2 stars is only because of the Dusk glasses that were delivered on time. 28-6 Last week I finally got my third pair of glasses. Chamelo also contacted me about the delayed orders and apologized with a refund of 20% for one pair of glasses which is $50.70. I'm happy to finally the glasses and they are great, however I won't be ordering from Chamelo again. I've adjusted the review to 3 stars only because the glasses are fantastic.

Ordered the Aura RX from Chamelo back in February but was hit with multiple delays without any upfront communication. I would need to inquire and they would respond in time mentioning April or next week. When the next week came and gone, they would say next week or so. I mentioned I would like to cancel but now they cannot cancel as the product is in process. I originally wanted these for my trip but they will not make it in time. Now, I am not satisfied and do not want them. The last time I was ask to wait multiple times was when I was scammed. I'm sure they may be a legit company with this product but like the others I read from here, Chamelo communication to their customers needs major improvement. Edit 5/20/2025: The manager reached out and mentioned that the Aura RX cannot be cancelled since they are a made to order product and it is mentioned in another link prescription glasses are excluded from the 30 day guarantee. They did refund a portion due to the delay issues and mentioned that the package should out out soon. For now, I have upgraded the experience to 3 stars. I will re-rate again after getting the product.