ChameloReviews of chamelo.com

Response from ChameloMar 3, 2026

Hi Konstantinos, Thank you for reaching out, and we’re very sorry for the frustration and uncertainty this has caused. We completely understand how concerning it is to not receive updates or an order number after placing an order, and we sincerely apologize for the inconvenience. One of our upper management team members will be reaching out to you directly to review your order, address the issue, and help resolve your request as quickly as possible. Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make this right. – The Chamelo Team

Response from ChameloMar 3, 2026

Hi Matthew, We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be. Please accept our sincere apologies for the delay and the inconvenience this has caused. Our upper management team will be following up with you directly to review your case, address the refund issue, and work to resolve your concern as quickly as possible. Thank you for bringing this to our attention — we genuinely appreciate the opportunity to make this right. – The Chamelo Team

Response from ChameloFeb 12, 2026

Hi Kris, Thank you for taking the time to share your experience. We’re truly sorry to hear about the trouble with your son’s first pair and that the audio on the second pair didn’t meet expectations — we understand how disappointing that can be, especially after such excitement around the product. We want to reassure you that our upper management team has already reached out to you directly with a proposed solution. When you have a moment, please respond to that message so we can move forward and make this right as quickly as possible. We appreciate your patience and your son’s continued enthusiasm for the glasses, and we’re committed to ensuring you have a better experience moving forward. – The Chamelo Team

Response from ChameloOct 10, 2025

Hi Allan, We’re truly sorry to hear about your experience — that’s not what we want for any of our customers. However, the issues you’ve described are highly unusual, as our glasses shouldn’t be having these kinds of problems unless they were accidentally damaged. We take pride in the quality of our products and each pair goes through strict quality checks before shipping. That said, our upper management team will be reaching out to you directly to review your case and assist further. We appreciate you bringing this to our attention and we’ll do our best to help make things right. Please reply to Trustpilot's request for more information so that we can pull up your order. – The Chamelo Team