ChameloReviews of chamelo.com

Response from ChameloJul 1, 2025

Dear George, We sincerely apologize for the delay in processing your refund and completely understand your frustration. The delay is partly due to our recent transition to a new payment processor, which has unfortunately impacted the timing of some refund transactions. That said, this is no excuse—we know you've been waiting too long. To ensure this gets resolved as quickly as possible, a member of our upper management team will be reaching out to you directly today to assist and provide a clear update. Thank you for your patience, and again, we’re truly sorry for the inconvenience. – The Chamelo Team UPDATE 8/12/2025: Hi again George! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJun 30, 2025

Dear Marc, Thank you for your feedback, and we’re very sorry to hear about the experience you’ve had. It looks like there was some confusion caused by incorrect information on Yodel’s website, which unfortunately led to a misunderstanding about the status of your delivery. We completely understand how frustrating that must have been—especially when you were counting on the sunglasses for a specific timeframe. Our upper management team has already reached out to you directly via email to clarify the situation and assist with next steps. We truly appreciate your patience, and we’re here to help make things right however we can. – The Chamelo Team UPDATE 8/12/2025: Hi again Marc! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJun 30, 2025

Dear Ashley, We’re very sorry for the inconvenience you’ve experienced and completely understand your frustration. Your Music Shield order was unfortunately backordered, and we apologize for the lack of timely updates. Regarding your refund request—it is already in our processing queue and will be completed as soon as possible. We sincerely apologize for the delay. To ensure this is handled with the attention it deserves, a member of our upper management team will be reaching out to you personally via email. Thank you for your patience, and again, we’re truly sorry for the trouble. Sincerely, Chamelo Support UPDATE 7/7/2025: Hi Ashley, Thank you for your review. We’re sorry to hear about your initial experience, but we’d like to clarify that your order has been fully refunded. We always strive to resolve issues as quickly and fairly as possible, and we hope you’ll consider updating your review to reflect the resolution and assistance we provided. If there’s anything else we can help with, please don’t hesitate to reach out. Best regards, Chamelo Support

Response from ChameloJun 25, 2025

Dear Dariusz, Thank you for your feedback, and we’re sorry to hear about your frustration. First and foremost, we want to clarify that you were absolutely not cheated. It seems there may have been some confusion regarding the availability of the Dusk Classic glasses. While the product is still listed for sale on our website, there is a clearly displayed message on the product page noting that the June drop is sold out and that orders placed now will ship in July. We also sent a follow-up email after your purchase to reiterate this and ensure full transparency. Did you perhaps miss that notice? Regarding your refund request, our support team typically responds within 24 hours, but during peak times, there can be delays. We acknowledge this openly in our email autoresponder for transparency, and we appreciate your patience. Our support team will be reaching out shortly to assist you further and resolve this to your satisfaction. – The Chamelo Team UPDATE 8/3/2025: Hi again Dariusz! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJun 24, 2025

Hi John, Thank you for your review, and we’re very sorry for the continued delays with your Aura Rx order. We understand how frustrating this experience has been and appreciate your patience. The Aura Rx glasses are a limited edition, made-to-order product that is no longer available for sale. Due to the nature of this item, production timelines have been extended more than anticipated. We sent an update email on June 13th outlining the revised schedule—if you haven’t seen it, please check your inbox or spam folder to ensure it didn’t get missed. Our support team will be reaching out to you directly via email to assist further and make sure you’re fully informed on the status of your order. Again, we apologize for the inconvenience and appreciate your understanding. Best regards, Chamelo Support UPDATE 9/10/2025: Hi again John! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

Response from ChameloJun 23, 2025

Dear Irshad, We’re very sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points. Firstly, Chamelo is a legitimate business, and we take great pride in the quality of our products and the service we provide. We are absolutely not scammers, and customer satisfaction is a top priority for us. We’d like to ask: where did you purchase the product from? Our official website is www.chamelo.com. Based on your description and the order number you provided, it seems this order may not have been placed through our site. To clarify: We do not even have a return location in China, nor do we ask customers to ship items back there. Our products include dimming lenses as advertised. We typically ship within the stated timeframes, and if there are any delays, our team communicates proactively. That said, we take all concerns seriously. Our support team will be reaching out to you directly to look into this matter further and assist however we can. Please respond to the request for more information and provide your contact email and order number, as our system shows you have not placed an order on Chamelo.com. Thank you for bringing this to our attention. We hope to resolve this with you promptly. Kind regards, Chamelo Support

Response from ChameloJun 20, 2025

Hi Nathan! Thank you for your feedback. We’d like to clarify a couple of points to help ensure transparency. Each customer receives a personalized response based on their specific order and inquiry and there is no “typical email response” that we send to everyone. Also, we want to note that we haven’t received any prior communication from you directly. Our team is here to help, and we always aim to make resolving any concern as smooth as possible, not an uphill battle. If any customer has an issue with their order, we would expect them to reach out to us right away. That said, our support team will reach out to you right away to assist and make sure this is resolved promptly. We appreciate your patience and the opportunity to make things right. UPDATE 7/7/2025: Hi Nathan, We’re pleased to confirm that your order was successfully delivered on June 28, and we truly hope you’re enjoying the product so far. We’d love to hear your feedback on the Music Shields whenever you have a chance! Additionally, our upper management has reached out via email to confirm that everything is now resolved—please feel free to reply if there’s anything further we can assist with. Thanks again for your support! Best regards, Chamelo Support

Response from ChameloJun 18, 2025

Hi Lawanda, we apologize for the negative experience that you had. Rest assured that this is not a scam, if you read through other reviews here you can see that we reply to each one and help our customers with their concerns. Our support team will be reaching out to assist, and we hope to turn things around for you. Thank you! UPDATE 6/22/2025: Hi LaWanda! We're sending an update here for transparency, as you failed to update your review with a truthful recounting of the events that transpired. Your full refund was already pushed through after the processing period, as we had promised ever since you asked to cancel the order. Please update your review to confirm publicly if you got scammed or not. Thanks!