ChameloReviews of chamelo.com

Order#19173. I bought 5 x $25 coupons to use on one of their bundles and reached out how I can use on one order and today they marked it delivered without actually sending me the coupons. I've tried calling and emailing customer service with no response. I will be filing a dispute with my credit card company and I will file a complaint with the BBB (Better Business Bureau). I suggest for everyone to stay away from this company. They will steal your money and will not respond to your emails or calls (no way to leave voicemail either). REVISED: Revised my review from 1 to 5 stars. James, their manager was able to help me resolved my issue in a timely manner. I appreciate the excellent customer service support provided by James and his team.

[#16911] I’ve ordered a couple of glasses from Chamelo and i like them so far. I’ve never seen glasses where the tint can be changed by just a touch / button on the frame like the Aura and their other models, which makes them unique in my opinion. There was an issue with my first order. I ordered the regular model of the Aura glasses at first, and later wanted to switch the glasses to the prescription version so i notified them about this and they changed the order accordingly. However when the package arrived i received the non prescription version so i contacted Customer Service about this issue, and to their credit they were willing to resolve it. I appreciate their helpful attitude and the solution they provided🙏 Now so far so good, and i’m now waiting for prescription version to arrive, so i can enjoy the Aura glasses without needing to wear contact lenses when i don’t want to🙂 Update: I’ve received the glasses after an unexpected delay, i waited patiently and can now finally wear the much needed new prescription glasses with the tech that they build in the Aura Rx model!

SO A GREAT CUSTOMER SERVICE. AND HOW QUICKLY I WAS SERVED

Excellent service, futuristic product. Love that you can adjust the tint manually on the arm of the sunglasses.

Initially ordered a pair of aura rx in February and my glasses were delayed 2 months due to supply issues. However the Chamelo team reached out to me and offered me satisfactory compensation with flexible options.

My original review was SCATHING. I was very dissapointed with the Dusk classics (tinting not uniform based on viewing angle made it so looking down removed all tint, and the sound quality was very bad, no bass from the speakers) and of the long devliery dealy due to production issues. Within minutes of my review, Chamelo immediately wrote to me for details of the issues I had encountered, then offered to replace the glasses with the same or any other model I may be interested in trying, all at no charge. I ended up selecting the new Primes, which arrived a few days later. While they have some minor issues (slight discomfort from the ear branches if ear is pressed against them by a hat or headset, and LCD fragility causing possible issues during cleaning in the long term) Chamelo was very reactive and was even ready to refund without question. I'll be keeping the primes as a result as despite their issues I'm very happy with them overall, and have agreed with Chamelo to do long term testing as someone with strong photo sensitivity who wears tinted glasses almost all day.

Correct handling of my issue! Thank you.

Helpful service