At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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L'occhiale arrivato era di pessima qualità, avvolto nella plastica senza un vero packaging, non era in nessun modo simile a quanto mostrato nel sito, né in termini di caratteristiche né qualità, pessimo, starci lontano
Response from ChameloJul 16, 2025
Hi Fabio,
We’re very sorry to hear about your experience. However, it appears that your purchase was not made through our official website, Chamelo.com. Unfortunately, there are fraudulent sites out there misrepresenting our products.
This Trustpilot page is intended only for customers who placed their orders through Chamelo.com. If your order came from another site, we strongly recommend disputing the charge with your payment provider as soon as possible.
If you’re ever unsure in the future, please double-check that you're shopping only at Chamelo.com to avoid scams. We're here to help if you need assistance confirming a source.
— The Chamelo Team
JF
Jennifer Fa K.
Frustrating Experience with Order and Customer Service
I recently had a frustrating experience with this product and the company's customer service. After placing an order for the Aura, I was initially pleased to see it listed as "in stock" on their website. Now they told me that my item was actually on backorder, and I would have to wait weeks for it to ship.
I reached out to customer service multiple times, only to receive a delayed response. When I finally got an email back, I was informed that their support team is small and struggling to keep up with the volume of inquiries. While I understand that businesses can be overwhelmed, it’s unacceptable that my order was processed without proper stock availability. This lack of communication and transparency is incredibly frustrating.
After waiting over a week for updates, I requested a refund. However, I've also seen other customers mention delays in receiving their refunds. This raises concerns about the reliability of their service. It feels like the only option left is to dispute the order.
Response from ChameloJul 15, 2025
Hi Jennifer,
We sincerely apologize for the delay and the lack of communication regarding your order.
Your order includes our Aura model, which is currently backordered—we did send an email notification to inform you of this, but we understand how frustrating it can be not to receive timely updates.
Due to high demand during this peak season, our support team has been experiencing a large volume of inquiries, which has unfortunately caused delays in our response time. We’re truly sorry for not getting back to you right away.
Our upper management team will be reaching out to you directly to assist with a resolution and ensure your concerns are fully addressed.
We appreciate your patience and the opportunity to make things right.
Sincerely,
Chamelo Support
UPDATE 8/12/2025:
Hi again Jennifer! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
NC
Nick C.
Terrible Experience, would not recommend!!!
So, I’d been checking these out for awhile and decided to finally pull the trigger. I ordered the “Dusk” model glasses. The website said available and in stock. So I purchased them. Days later I noticed there was no update and after a week or so I reached out asking what was going on. First of all, this company is SO DIFFICULT TO GET AHOLD OF. The customer service number says they’re unavailable. So I emailed them at the listed email… I get an automated message each time that my email can’t be delivered and the email isn’t accepting messages. I put in a few tickets on their website. FINALLY I got a reply. They said they weren’t actually in stock and it would be a few weeks to get them back in stock and then they’d ship them to me. I wasn’t very happy as they should have told me that up front before taking my money. I said fine and waited quite some time. I jump through all the hoops to get ahold of them again and I get told the same thing. Hey we’re out of stock it’ll be a few weeks. So at that point I just asked for a refund. They said they’d refund me and it would take like 5 business days. That was about 2 weeks ago. Still no refund. And I’m having a hard time getting ahold of anyone again. I just want my money back money back. This company needs to really figure it out and have a better customer experience. I couldn’t recommend this company to ANYONE at this point. There was like 4-5 of us at my work who were all gonna buy these. And after this experience we all said to hell with that and bought meta raybans. I’m still fighting for my refund and haven’t heard anything. Terrible customer service, terrible transparency, and an overall awful experience. I’d give your money to a company who cares about their customers. One of the worst experiences I’ve had in a long time. Super bummer.
UPDATE: After my review on here a member of management reached out and got my refund processed. I just received it. I appreciate it finally getting handled. I’m going to leave my review and honestly don’t feel much different about it. It’s sad it took 2 months and blasting them on social media constantly to finally get a response. They really need to set up a customer service experience that works and make some changes to the way they stock products. As well as their transparency on their site. I’m glad they finally made it right and got me my money back. But my overall experience and recommendation is still the same.
Response from ChameloJul 15, 2025
Hi Nick,
We’re truly sorry to hear about your experience and want to extend our sincere apologies for the frustration and inconvenience caused.
Due to a recent spike in demand, our small support team has been working through a high volume of inquiries, which unfortunately led to delays in communication. That’s not the level of service we strive to provide, and we completely understand how disappointing it must have been—especially given your excitement about the product.
Your feedback is taken seriously, and our upper management team will be reaching out directly to assist and ensure your issue is fully resolved as soon as possible. We appreciate your patience and hope we can regain your trust moving forward.
Thank you for bringing this to our attention.
Sincerely,
Chamelo Support
TS
Thomas S.
Ordered one pair of sunglasses on May…
Ordered one pair of sunglasses on May 21st. The site says 4 to 7 business days for your product to be shipped, that is a lie. I have tried to get a shipping eta multiple times but I just get told to be patient and that the product is out of stock and it is in queue to be shipped. I've been hearing that over and over. I bought them for someone's birthday that has come and passed, and to top it off I get adds from this company all of the time. Not how you should handle a business. Dont waste your time or money.
Response from ChameloJul 14, 2025
Hi Thomas,
We’re very sorry to hear about your experience and truly understand your frustration—especially when the purchase was meant as a gift. That’s never the kind of impression we want to leave.
Please note that some models, including yours, may have been backordered at the time of purchase, which can affect the usual shipping timeline. That said, we want to make this right.
To help us locate your order and assist you further, please provide your order number or the email address used at checkout. Once we have that, our team will prioritize your ticket and work toward a resolution right away.
Thank you again for your patience—we hope to resolve this for you as soon as possible.
Sincerely,
Chamelo Support
PS
Pedro S.
Son unos ladrones
Son unos ladrones, me han enviado unas gafas de plástico del jodido chino, me he gasto un dinero en las gafas con el kit completo, y me envían unas de plástico. Son unos sinverguenzas
Response from ChameloJul 14, 2025
Hi Pedro,
We’re very sorry to hear about your experience.
Based on your description, it sounds like you may have purchased from a scam or fraudulent website. Unfortunately, several imitation sites have appeared recently pretending to sell Chamelo products. We recommend customers always purchase directly from Chamelo.com to ensure product authenticity and proper customer support.
We truly apologize for the inconvenience this has caused, and we hope you’re able to recover the funds through your payment provider. If you need help confirming whether your order was placed through our site, feel free to contact us directly with your order number or email.
Sincerely,
Chamelo Support
CN
CN
More Than a Month and No Updates!
First of all it’s been more than a month and still did not get any shipped out updates or something. Sent an email three times and did not get any replies. Chamelo looks cool and all but no live updates of their inventory count. They only tell you that it's back-ordered after you pay for it. I am still yet to hear from them besides that automated reply that they sent when I paid for my order. It was saying it is in back order. I hope we can get an update soon, if not I want my money back!
Response from ChameloJul 14, 2025
Hi Chasey,
We’re very sorry to hear about your experience and truly apologize for the lack of updates.
The sunglasses model you ordered unfortunately became backordered shortly after your purchase, and we understand how frustrating it can be to learn that only after receiving an automated message. We're currently working on improving the transparency of our inventory status to help avoid this in the future.
Due to a high volume of support inquiries, our small team has been experiencing some delays in response time—and we’re really sorry that your messages weren’t addressed sooner.
That said, our upper management will be reaching out to you directly to prioritize your ticket and ensure you receive the assistance you need.
We appreciate your patience and the opportunity to make things right.
Sincerely,
Chamelo Support
UPDATE 8/12/2025:
Hi again Chasey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
JS
John S.
Aura glass came DOA
Aura glass came DOA and they have yet sent me the shipping label to return it.
Response from ChameloJul 14, 2025
Hi John,
We’re very sorry to hear that your Aura glasses arrived not working as expected.
Our small support team has been experiencing a high volume of inquiries during this busy season, and unfortunately, this has caused delays in issuing return labels and responses. Please accept our sincerest apologies for the inconvenience this has caused.
To make sure this is resolved quickly, our upper management will be reaching out directly to prioritize your ticket and ensure you receive the support you need.
Thank you for your patience—we’re committed to making this right.
Sincerely,
Chamelo Support
SS
Sheara S.
This business is a scam
This business is a scam. I ordered the sunglasses in May as a Father's Day gift and still haven't received the glasses nor a refund. Customer service is shady when they do respond. They barely respond then when they do its with with run aroumd scam tactics.
July 14th, this scam company contacted me due to me writing reviews exposing them. The scam company has not refunded my money. I have requested a refund now 3 times.
After I refused the discount for the second time, Chamelo the scammer tried to have my review flagged. This is the second time they have claimed to have processed my refund, we shall see. Yes, I still think this is scam company. There are alot of similar complaints throughout social media as well. Clearly Chamelo the scam company is working overtime blocking and flagging comments and reviews instead of sending people their merchandise.
Response from ChameloJul 14, 2025
Hi Sheara,
We’re truly sorry to hear about your experience and understand how frustrating this has been.
First and foremost, we want to make it clear that we are not a scam, nor do we engage in any deceptive practices. Our goal is to provide innovative eyewear and a positive customer experience, and we’re sorry that we’ve fallen short in your case.
Your order was part of a backordered batch, and we did send an email update regarding the delay. We apologize if that message didn’t reach you or was missed—we understand how important it was for your gift to arrive on time.
That said, our upper management will be reaching out to you directly to resolve this matter and ensure you’re taken care of properly.
Thank you for your patience,
Chamelo Support
UPDATE 7/15/2025:
Hi Sheara,
We’re sorry to hear about your continued frustration, and we appreciate the chance to clarify.
We reached out to assist with your request because we genuinely want to help — not because you left a review. That said, we’re glad you did post publicly, as it allowed us to prioritize your ticket more quickly.
To be clear, you didn’t “expose” anything. You submitted a review, and we responded with a resolution offer, as we do for all customers who reach out with an issue.
Your refund has now been processed. Given that outcome, we hope you’ll reconsider whether this situation truly qualifies as being “scammed.” Our upper management reached out to confirm this with you before processing the refund because in your last email you mentioned "I still haven't received my order nor a refund" which may have been an indication that you were still expecting the order to be shipped.
Should you have any further concerns, our team remains available to help.
Sincerely,
Chamelo Support
